Account Services Coordinator – Bilingual English/French

Staples Promotional Products

. Support the day-to-day execution of customer promotional merchandise programs and branded e-stores .

Posted 11/6/2026full-timeMontreal • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in managing customer promotional merchandise programs and e-commerce platforms, with a strong focus on organizational skills, attention to detail, and bilingual communication in English and French.

Highest-signal resume keywords

Bilingual Capabilities In English And French3+ Years Of Professional Experience In Account SupportProficiency With Microsoft Office ApplicationsStrong Organizational And Time Management SkillsExperience In E-Commerce And Merchandising

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project CoordinationE-Commerce ManagementMerchandisingPromotional MarketingQuality AssuranceContent ManagementPricing CoordinationProduct Launch SupportImage OrganizationTranslation Coordination

Soft Skills

Strong Communication SkillsAttention To DetailCollaborative MindsetProblem SolvingAbility To Adapt In Fast-Paced Environment

Tools & Technologies

Microsoft ExcelE-Store PlatformsInternal Systems

Certifications & Qualifications

High School Diploma Or Equivalent

Industry Keywords

Customer ServiceMarketingAccount SupportBranded E-StoresPromotional Merchandise

About the role

Key responsibilities & impact

Support the day-to-day execution of customer promotional merchandise programs and branded e-stores
Confirm pricing with suppliers and vendors for products used across client programs
Coordinate product samples, including ordering, packing, shipping, receiving, and returns
Obtain, review, and organize product images and marketing assets
Prepare, format, and upload product content to online e-store platforms
Assist with e-store testing, quality assurance, troubleshooting, and ongoing updates
Support promotional pricing updates, product launches, discounts, and special campaigns within internal systems and e-stores
Coordinate translations for e-store content and marketing materials when required
Assist with client meeting preparation, including presentations, product shipments, and event support
Partner with Account Services, Program Specialists, Merchandising, and Business Development teams to ensure successful program execution
Communicate with vendors regarding pricing, product information, image requests, virtual samples, and delivery timelines
Proactively identify risks to project timelines and communicate concerns to the appropriate stakeholders
Provide backup support to client site sales and/or boutiques as required

Requirements

What you’ll need

Bilingual capabilities in English and French
High school diploma or equivalent
3+ years of professional experience in account support, merchandising, marketing, e-commerce, customer service, project coordination, or a related field
Proficiency with Microsoft Office applications, including Excel
Strong organizational, time management, and prioritization skills
Ability to work independently while contributing effectively within a team environment
Strong organizational skills with the ability to manage multiple projects and competing priorities
Exceptional attention to detail and commitment to delivering accurate, high-quality work
Collaborative mindset and desire to support teammates across multiple functions
Excellent verbal and written communication skills
Positive, proactive, and solution-oriented approach to problem solving
Ability to adapt in a fast-paced environment with changing priorities
Interest in promotional marketing, merchandising, branding, or e-commerce programs
Continuous improvement mindset with a focus on efficiency and process optimization

Benefits

Comp & perks

Inclusive culture with associate-led Business Resource Groups
Vacation Allotment and Holiday Schedule
Online and Retail Discounts
Company Match RRSP
Physical and Mental Health Wellness programs