Staples Promotional Products

Customer Support

• Own and manage all shipping claim processes from initiation through resolution
• Provide exceptional customer service to internal and external customers through phone and email communications
• Proactively communicate claim status updates and next steps to customers
• Research, investigate, and resolve customer claims and shipping-related issues in a timely manner
• Track customer concerns from inception through resolution, ensuring complete ownership and accountability
• Act as a liaison between customers and shipping carriers to facilitate claim resolution
• Accurately document customer interactions, claim details, and resolutions within company systems
• Diagnose and categorize issues to identify root causes and determine appropriate resolution paths
• Escalate trends, recurring issues, or concerns that may negatively impact customer satisfaction
• Respond to customer and carrier inquiries while meeting established service level expectations
• Utilize Salesforce, Microsoft Outlook, Microsoft Word, carrier websites, and additional internal systems to research and resolve issues
• Participate in team meetings, cross-training opportunities, and process improvement initiatives
• Recommend system and process improvements that increase efficiency and enhance the customer experience
• Adapt to new technologies and tools that support operational excellence and customer satisfaction

Customer Service Claims Representative

Outside Sales

• Prospect and win net new small to medium business customers within a defined territory
• Ramp and onboard newly won accounts
• Drive prospect engagement remotely by phone, video, face to face, and digital tools
• Set the required number of weekly appointments with appropriate decision makers
• Discover prospects’ incremental and programmatic needs
• Communicate Staples value propositions, capabilities, products, and assortments
• Overcome objections and close sales
• Use prescribed selling tools, including Priority List, Tenfold, and SFDC, to prioritize activities, drive efficiency, and document customer engagement
• Partner with customer support, setup teams, and category specialists to progress deals to closed won
• Implement and ramp wins while driving compliance to new account or program requirements
• Support product selection and standardization based on prospect industry buying processes
• Create accounts that continue purchasing from Staples
• Integrate prospect feedback into sales approaches
• Develop new customer assortment and pricing
• Communicate professionally with prospects daily, in person and face to face
• Work from home while supporting customers in Northwest Los Angeles, California

Territory Sales Representative

Consultant

• Partner with KAEs and Generalist sellers to grow revenue and margin while maintaining a customer-centric focus
• Serve as primary point of contact for furniture programs and opportunities across commercial, healthcare, public sector, and K-12/Higher Ed clients
• Utilize GPOs, state and local contracts, and manufacturer-driven purchasing agreements
• Manage sales funnel and pipeline to meet or exceed established KPIs
• Build and execute transactional furniture strategies for targeted accounts
• Serve as furniture expert by presenting insights, trends, best practices, and solutions to teams and clients
• Execute sales campaigns and initiatives
• Develop customer solutions, including product selection and specification, with the design team
• Research product solutions, delivery options, and sourcing conditions
• Prepare pricing and product proposals, including alternative products
• Complete regular product, vertical-market, and sales-tactics training
• Generate and revise quotes and present them with sellers on shared accounts
• Create standards programs, transactional contracts, and stand-alone project solutions
• Provide RFP and bid pricing in support of sellers and Staples-held contracts

Furniture Account Consultant

Recruitment

• Develop and execute recruiting strategies for retail store and field leadership hiring
• Align recruiting priorities with workforce plans and business objectives
• Partner with Retail Operations, HR Business Partners, and workforce planning leaders to forecast demand and align recruiting resources
• Manage, coach, and develop Recruiters
• Set clear goals and prioritize workloads based on hiring needs
• Use recruiting metrics, labor market trends, and pipeline insights to identify risks and recommend solutions
• Improve hiring performance and deliver efficient, high-quality hiring outcomes
• Support workforce needs and business growth

Manager, Talent Acquisition – Retail Stores

Human Resources

• Handle high-volume associate HR, benefits, and payroll inquiries through phone, email, and other channels
• Provide primary support across payroll, associate relations, benefits, workers’ compensation, leaves of absence, talent management, talent acquisition, unemployment, and compensation
• Work simultaneously in multiple HR systems to manage HR Services administration processes
• Resolve issues within a reasonable timeframe, typically 24 business hours or less
• Deliver exceptional customer service to managers, associates, and internal and external partners
• Identify ways to improve processes and work more efficiently

HR Services Administrator II

Business Development Rep

• Identify and cultivate new business opportunities to drive revenue growth for Staples Technology Solutions.
• Prospect, qualify, and close new customer accounts.
• Aggressively pursue targeted Enterprise accounts within designated territories.
• Execute Total Sales strategies to move targeted prospects to active opportunities and position Staples Technology Solutions as the preferred solution for IT and Procurement decision makers and influencers.
• Research prospects’ industries, business issues, and challenges to prepare for consultative engagement.
• Collaborate with Staples office products Key Account Managers, Business Development Executives, and other Staples Category sales teams to secure technology-category contractual relationships.
• Work with the Sales Support Team to improve customer response times.
• Provide sales leadership input on potential programs and initiatives.
• Communicate with C-level executives, prospects, customer accounts, and vendor partners at senior executive level.

Business Development Executive – Tech

Artificial Intelligence

• Own the design, development, operation, and continuous improvement of strategic sales intelligence products and solutions
• Translate business strategies into requirements, priorities, metrics, business rules, and data model designs
• Analyze sales performance to identify opportunities, risks, root causes, and recommended actions
• Build or guide scalable analytics solutions, dashboards, semantic models, and automated reporting capabilities
• Establish validation, documentation, monitoring, and change controls
• Manage product roadmaps and multiple initiatives while balancing immediate business needs with long-term scalability
• Drive implementation, adoption, feedback collection, and continuous enhancement of capabilities
• Contribute directly to analysis and solution development while providing leadership across major initiatives
• Coach and mentor analysts, data scientists, developers, and project contributors
• Partner with Sales, Strategy, Operations, Data, and Technology teams
• Present complex insights, recommendations, and requirements to technical, business, and executive audiences
• Evaluate and apply emerging analytical methods, automation technologies, and AI capabilities

Manager, Sales Intelligence – AI Strategy

Account Executive

• Work with the Sales Manager to develop Facility Supplies (Janitorial/Sanitation) sales strategies for the assigned territory and client base
• Respond to prioritized support requests from the Regional Sales Director and coordinate responses and required visits
• Visit customers to help Account Managers close Facility deals by providing expertise on Staples' offerings
• Participate in current account business reviews to introduce Facility Supplies and increase revenue
• Provide expertise and input to the corporate-wide Facility Supplies program regarding product selection, training, and issue resolution
• Achieve Jan/San, break room, and safety products revenue and gross margin targets
• Achieve retention and penetration targets in existing accounts and new Facility accounts
• Conduct joint sales calls with sales representatives to assist in closing sales

Key Account Executive – Facility Solutions

• Serve as a primary point of contact for customers requiring assistance with complex or escalated issues
• Take ownership of customer inquiries and manage issues through resolution from beginning to end
• Research customer concerns and determine effective solutions
• Collaborate with internal and external partners
• Provide timely follow-up and communication
• Document customer interactions and resolutions
• Develop expertise across multiple business functions
• Meet quality, productivity, attendance, and schedule standards
• Anticipate customer needs and deliver an exceptional experience
• Support evolving business priorities and assignments

Operations Support Representative

• Prospect and win new small to medium business customers within a defined territory
• Ramp and onboard newly won accounts to expand the customer base
• Set the required number of weekly appointments with appropriate decision makers
• Discover prospects' incremental and programmatic needs
• Communicate Staples value propositions, capabilities, products, and assortments
• Overcome objections and close sales
• Use prescribed selling tools to prioritize activities, drive efficiency, and document customer engagement and information, including Priority List, Tenfold, and SFDC
• Partner with customer support, setup teams, and category specialists to progress deals to closed won
• Implement and ramp wins while driving compliance to new accounts and programs
• Support product selection and standardization based on prospect industry buying processes

Inventory Specialist

• Provide effective stockroom management at customer locations in a professional and customer-focused manner
• Maintain inventory levels to support customer demand while minimizing shortages and excess stock
• Conduct inventory counts, audits, reconciliation activities, and discrepancy resolution
• Receive, stock, organize, label, and replenish inventory items
• Utilize inventory management systems and online tools to place and track orders
• Monitor inventory trends and identify slow-moving or obsolete items
• Collaborate with procurement, warehouse, and supply chain teams on inventory needs
• Manage scheduled routes and customer site visits while meeting service expectations
• Maintain a clean, organized, and safe stockroom environment
• Generate reports and communicate inventory concerns and recommendations

Stockroom Inventory Specialist – Part Time

• Prospect and win net new small to medium business customers within a defined territory
• Ramp and onboard newly won accounts to expand the customer base
• Drive prospect engagement remotely by phone, video, face to face, and digital tools
• Set weekly appointments with the correct decision makers
• Discover prospects’ incremental and programmatic needs
• Communicate Staples value propositions, capabilities, products, and assortments
• Overcome objections and close sales
• Use prescribed selling tools to prioritize activities, drive efficiency, and document customer engagement, including Priority List, Tenfold, and SFDC
• Work with customer support, setup teams, and category specialists to progress deals to closed won
• Implement and ramp wins while driving compliance to new account/program
• Support product selection and standardization based on prospect industry buying processes
• Create sticky accounts that continue purchasing from Staples
• Integrate prospect feedback into the sales approach
• Manage new customer assortment and pricing
• Communicate and work closely with Category Specialists and Support teams
• Communicate with prospects daily in a professional manner, in person and face to face

B2B Sales Consultant

• Hunt within a defined territory to prospect and win net new small to medium business customers
• Ramp and onboard newly won accounts to expand the customer base
• Drive prospect engagement remotely by phone, video, face to face, and digital tools
• Set the required number of weekly appointments with appropriate decision makers
• Discover prospects’ incremental and programmatic needs
• Communicate Staples value propositions, capabilities, products, and assortments across all categories
• Overcome objections and close sales
• Use prescribed selling tools such as Priority List, Tenfold, and SFDC to prioritize activities, improve efficiency, and document customer engagement
• Work with customer support, setup teams, and category specialists to progress deals to closed won
• Implement and ramp wins while driving compliance to new account/program requirements
• Support product selection and standardization based on prospect industry buying processes
• Create accounts that continue purchasing from Staples
• Integrate prospect feedback into the sales approach
• Develop new-customer assortment and pricing
• Communicate and work closely with Category Specialists and Support teams
• Communicate with prospects daily in person and face to face in a professional manner

Accounts Payable

• Process new vendor setup requests and changes to existing vendor records in compliance with AP policies and SOX audit requirements
• Perform verification procedures for vendor additions and changes, ensuring accuracy and completeness
• Complete electronic supplier setup while adhering to fraud risk mitigation controls
• Ensure completeness and accuracy of supplier tax setup to minimize 1099 reporting errors
• Perform special setup activations in source systems as needed
• Collaborate with Global Buying and Procurement teams on payment term changes and contract issues
• Support vendor maintenance for acquisitions and Coupa upgrade testing
• Handle customer service inquiries and address email correspondence promptly
• Provide backup support for disbursement processing tasks
• Assist with periodic vendor master file reviews and data cleanup
• Assist with special projects
• Track performance measures and targets, support continuous improvement, and provide internal and external customer service

Accounts Payable Representative I

• Manage strategic accounts with regional, super-regional, and national footprints
• Lead weekly Customer Ownership Team calls
• Visit customer locations to close furniture deals and introduce new products and service solutions
• Identify and resolve account support weaknesses with internal teams
• Coordinate responses to high-priority account manager requests, including required site visits
• Facilitate administrative work through Customer Success Consultants
• Communicate with C-level executives, vendor partners, and internal customers
• Develop and execute growth strategies for complex and high-touch accounts

Customer Service Claims Representative

Territory Sales Representative

Furniture Account Consultant

Manager, Talent Acquisition – Retail Stores

HR Services Administrator II

Business Development Executive – Tech

Manager, Sales Intelligence – AI Strategy

Key Account Executive – Facility Solutions

Operations Support Representative

Territory Sales Representative

Stockroom Inventory Specialist – Part Time

B2B Sales Consultant

B2B Sales Consultant

Accounts Payable Representative I

Key Account Executive, Contract Furniture