Account Specialist

Staples Promotional Products

. Manage transactional and programmatic custom print orders, projects, and warehouse replenishment programs .

Posted 9/18/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong project management and customer service skills, with a focus on driving sales growth and enhancing customer satisfaction through effective communication and relationship-building. Proficient in analyzing data to identify opportunities for operational improvements and process enhancements.

Highest-signal resume keywords

Project ManagementCustomer ServiceSales GrowthData AnalysisRelationship Building

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Print ManagementDigital Copy ManagementAccount ManagementMathematical AptitudeProcess Improvement

Soft Skills

Interpersonal SkillsTeam CollaborationDecision-MakingAttention to DetailEffective Communication

Tools & Technologies

Microsoft Office SuitePC-Based ApplicationsWeb-Based Applications

Industry Keywords

Print IndustryCustomer RetentionBusiness-to-BusinessSales OpportunitiesOperational Efficiency

About the role

Key responsibilities & impact

Manage transactional and programmatic custom print orders, projects, and warehouse replenishment programs
Support internal and external print customers while driving profitable sales growth and customer retention
Manage support queues and sales opportunities, converting customer requests into successful print sales
Provide timely communication throughout quotation, proofing, production, fulfillment, and delivery
Collaborate with Sales, Implementations, Sourcing, Print Support, Suppliers, and cross-functional teams
Analyze and resolve customer issues through proactive problem-solving and coordination
Maintain customer-branded websites and facilitate additions and updates to program items
Use reporting and account analytics to identify sales growth opportunities and operational improvements
Organize and maintain accurate customer records, reports, and critical business information
Recommend process enhancements to improve customer satisfaction and operational efficiency
Meet KPIs including win rate, customer engagement, service level agreements, and process compliance

Requirements

What you’ll need

High School diploma or equivalent
2+ years of relevant print, digital copy, customer service, sales, or project management experience
Strong relationship-building and interpersonal skills
Demonstrated ability to work effectively in a team environment
Professional and effective telephone communication skills
Strong written communication skills
Proficiency with Microsoft Office Suite and PC-based applications
Strong organizational skills with the ability to manage multiple concurrent projects
Ability to thrive in a fast-paced environment with strong attention to detail
Ability to build relationships and tailor communication to a variety of customers and stakeholders
Basic mathematical aptitude
Strong decision-making skills with the ability to evaluate pricing and margin opportunities within established guidelines
Ability to independently resolve customer issues and prevent escalations
Experience managing customer accounts while identifying opportunities to improve processes, drive growth, and increase retention
Ability to negotiate effectively while balancing customer needs and business objectives
Ability to analyze reports and translate insights into actionable recommendations
Bachelor’s Degree in Business Administration or a related field (preferred)
Experience supporting business-to-business customers (preferred)
Print and digital copy industry experience (preferred)
Strong computer and web-based application skills with the ability to learn new technologies quickly (preferred)

Benefits

Comp & perks

Inclusive culture with associate-led Business Resource Groups
Flexible PTO (22 days)
Holiday Schedule (7 observed paid holidays)
Online and Retail Discounts
Company Match 401(k)
Physical and Mental Health Wellness programs
Opportunity to work with a collaborative team dedicated to customer success, innovation, and continuous improvement
Career development opportunities within a market-leading business-to-business organization