Account Specialist

Staples Promotional Products

. Manage transactional and programmatic custom print projects, customer orders, and replenishment programs .

Posted 9/22/2026full-timeRemote • Massachusetts • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong project management and customer service skills in managing print projects and customer orders, while effectively collaborating with cross-functional teams to enhance operational efficiency and customer satisfaction.

Highest-signal resume keywords

Project ManagementCustomer ServiceSales ExperiencePrint Production SupportRelationship Building

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Print Project ManagementCustomer QuotingSales Margin NegotiationPerformance Metrics AnalysisProcess Improvement

Soft Skills

Interpersonal SkillsCommunication SkillsAttention to DetailProblem-Solving SkillsOrganizational Skills

Tools & Technologies

Microsoft OfficePC ApplicationsWeb-Based Systems

Certifications & Qualifications

High School DiplomaBachelor's Degree in Business Administration (Preferred)

Industry Keywords

Print ServicesBusiness-to-Business EnvironmentCustomer EngagementSales PerformanceCustomer Retention

About the role

Key responsibilities & impact

Manage transactional and programmatic custom print projects, customer orders, and replenishment programs
Serve as a primary point of contact for print customers throughout the order lifecycle
Develop and present profitable customer quotes while maintaining targeted margin expectations
Manage a pipeline of print opportunities and convert requests into sales
Collaborate with Sales, Sourcing, Print Support, Suppliers, and other internal teams
Resolve customer issues, identify root causes, and coordinate corrective actions
Communicate proactively with customers during quoting, proofing, production, fulfillment, and delivery
Analyze reports and performance metrics to increase sales, improve operational efficiency, and support customer retention
Maintain accurate customer records, project details, and business intelligence documentation
Recommend and help implement process improvements
Support KPIs related to customer engagement, win rates, service levels, and sales performance
Negotiate sales margins and work with suppliers to support customer and business objectives

Requirements

What you’ll need

High School Diploma or equivalent
Minimum of 2 years of relevant print, digital copy, customer service, sales, or project management experience, preferably in a business-to-business environment
Strong relationship-building and interpersonal skills
Professional telephone and customer communication skills
Strong written communication abilities
Proficiency with Microsoft Office and PC applications
Ability to manage multiple projects concurrently while maintaining attention to detail
Ability to build relationships and tailor communication to a variety of customers and stakeholders
Basic mathematical aptitude and problem-solving skills
Ability to thrive in a fast-paced, customer-focused environment
Bachelor's Degree in Business Administration or a related field preferred
Bi-lingual (Spanish) preferred
Experience supporting print services, print production, or print-related business operations preferred
Strong computer and web-based systems skills with the ability to quickly learn new technologies
Excellent verbal, written, and interpersonal communication skills
Highly organized with strong project coordination abilities
Experience working with customers, suppliers, and cross-functional business teams
Ability to work effectively both independently and within a team environment
Proven ability to manage multiple priorities while maintaining high service levels and accuracy

Benefits

Comp & perks

Bonus plan
Generous amount of paid time off, including one Floating Holiday each year
Flexible work arrangements, including flexible work hours
401(k) plan with company match
Medical, dental, vision, life and disability insurance
Optional benefits
Associate store discount
Discounts on mobile plans and movie tickets