HR Services Administrator II

Staples Promotional Products

. Handle high-volume associate HR, benefits, and payroll inquiries through phone, email, and other channels .

Posted 9/28/2026full-timeRemote • Massachusetts • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in handling high-volume HR inquiries, providing exceptional customer service, and managing multiple HR systems efficiently. Capable of improving processes while maintaining a high-quality experience for internal and external partners.

Highest-signal resume keywords

Customer ServiceHR Systems ManagementProcess ImprovementBilingual in SpanishAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payroll AdministrationBenefits AdministrationTalent ManagementTalent AcquisitionWorkers' CompensationLeaves of Absence ManagementUnemployment ProcessingCompensation Management

Soft Skills

Communication SkillsMultitaskingOrganizational SkillsProblem-SolvingInterpersonal Skills

Certifications & Qualifications

BS/BA in Business Administration

Industry Keywords

HR ServicesCustomer ServiceHigh-Volume ProcessingConfidential EnvironmentTime-Sensitive Environment

About the role

Key responsibilities & impact

Handle high-volume associate HR, benefits, and payroll inquiries through phone, email, and other channels
Provide primary support across payroll, associate relations, benefits, workers’ compensation, leaves of absence, talent management, talent acquisition, unemployment, and compensation
Work simultaneously in multiple HR systems to manage HR Services administration processes
Resolve issues within a reasonable timeframe, typically 24 business hours or less
Deliver exceptional customer service to managers, associates, and internal and external partners
Identify ways to improve processes and work more efficiently

Requirements

What you’ll need

Exceptional customer service and communication skills
Ability to multitask
Ability to process high volumes accurately and efficiently
Impeccable attention to detail
Ability to maintain a high-quality experience and support internal and external partners
Highly organized self-starter able to manage competing priorities
Ability to improve processes and work efficiently
BS/BA in Business Administration, or 1-3 years of experience working in a business, customer service, HR, or related environment
Bilingual in Spanish is a plus
Excellent interpersonal skills
Problem-solving and critical-thinking skills
Ability to handle difficult situations professionally and sensitively
Ability to work in a fast-paced, confidential, time-sensitive environment
Excellent organizational and follow-through skills
High sense of urgency

Benefits

Comp & perks

Inclusive culture with associate-led Business Resource Groups
Flexible PTO (22 days)
Holiday Schedule (7 observed paid holidays)
Online and Retail Discounts
Company Match 401(k)
Physical and Mental Health Wellness programs
Other perks and benefits