Operations Support Representative

Staples Promotional Products

. Serve as a primary point of contact for customers requiring assistance with complex or escalated issues .

Posted 9/24/2026full-timeRemote • Massachusetts • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support and service, effectively managing complex inquiries and delivering exceptional customer experiences. Proficient in problem-solving, communication, and collaboration across various business functions.

Highest-signal resume keywords

Customer Support ExperienceProblem-Solving SkillsExcellent Communication SkillsOwnership and AccountabilityAbility to Manage Multiple Priorities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Basic PC TroubleshootingCustomer ServiceIssue ResolutionDocumentation of Customer InteractionsResearch Skills

Soft Skills

ResourcefulSelf-MotivatedCollaborative MindsetPositive AttitudeAbility to Handle Challenging Situations

Tools & Technologies

High-Speed Internet ConnectionDedicated Home Office

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer ExperienceQuality StandardsProductivity StandardsAttendance Standards

About the role

Key responsibilities & impact

Serve as a primary point of contact for customers requiring assistance with complex or escalated issues
Take ownership of customer inquiries and manage issues through resolution from beginning to end
Research customer concerns and determine effective solutions
Collaborate with internal and external partners
Provide timely follow-up and communication
Document customer interactions and resolutions
Develop expertise across multiple business functions
Meet quality, productivity, attendance, and schedule standards
Anticipate customer needs and deliver an exceptional experience
Support evolving business priorities and assignments

Requirements

What you’ll need

2+ years of customer support, customer service, or equivalent experience
Ability to work an 8-hour shift
Dedicated home office/workspace
High-speed internet connection
Ability to perform basic PC and hardware troubleshooting
High School Diploma or GED
Passion for customer service
Strong problem-solving skills
Excellent communication skills
Ability to manage multiple priorities
Resourceful and self-motivated
Strong ownership and accountability
Collaborative mindset
Positive can-do attitude
Ability to handle challenging situations
Commitment to quality results

Benefits

Comp & perks

Inclusive culture with associate-led Business Resource Groups
Flexible PTO (22 days)
112 Hours of PTO
7 observed paid holidays
1 floating holiday
Online and Retail Discounts
Company Match 401(k)
Physical and Mental Health Wellness programs
Some roles may be eligible for overtime pay, in accordance with federal and state requirements