Product Development Specialist

Staples Promotional Products

. Partner closely with Account Managers, customers, and vendors to support promotional merchandise sourcing and quoting needs .

Posted 10/14/2026full-timeVaughan • CanadaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in promotional merchandise sourcing, quoting, and vendor management while maintaining strong customer relationships and achieving margin performance goals. Proficient in cross-functional collaboration to ensure customer satisfaction and adherence to brand guidelines.

Highest-signal resume keywords

Promotional Merchandise SourcingVendor ManagementCustomer Relationship ManagementMargin Performance GoalsCross-Functional Collaboration

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

QuotingPricingProduct DevelopmentMarket ResearchOrder Management

Soft Skills

Organizational SkillsCustomer-Focused ApproachCreative Problem SolvingConsultative MindsetInterpersonal Skills

Tools & Technologies

BridgeLincSAGEPPTEmail

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Promotional ProductsBranded SolutionsVendor EcosystemsPreferred Vendor ProgramsCompliance Standards

About the role

Key responsibilities & impact

Partner closely with Account Managers, customers, and vendors to support promotional merchandise sourcing and quoting needs
Manage and expand customer relationships through timely, accurate source/quote activities
Generate promotional merchandise quotes using Bridge, Linc, SAGE, PPT, and email
Source promotional products from preferred domestic and overseas vendors, ensuring 80%+ preferred/partner vendor usage
Respond promptly to customer and Account Manager quote requests in accordance with SLA requirements
Handle simple/transactional quote requests under $5,000 independently and manage quotes over $5,000 with Account Manager approval
Ensure quotes align with margin and profitability guidelines and departmental targets
Maintain accountability for team margin performance and preferred vendor usage metrics
Research products, pricing, and market trends to deliver competitive, profitable quotes
Present creative product sourcing ideas aligned to customer marketing objectives, events, or sponsorships
Advise customers on best product solutions and recommend custom options
Maintain accurate records of quote activity and follow-up actions in designated systems
Submit complete order requests to the Special Order Team for order entry
Attend client calls and product/vendor tradeshows as required
Collaborate with sales and support teams to resolve inquiries, issues, and customer complaints
Participate in sales meetings and share best practices, product ideas, and success stories

Requirements

What you’ll need

2+ years of related experience in sales support, sourcing, product development, or promotional merchandise
Strong ability to interact directly with Account Managers, customers, and vendor partners
Deep understanding of customer brand guidelines
Proven ability to maintain and grow margins while meeting revenue goals
Knowledge of promotional merchandise sourcing, pricing, and vendor ecosystems
Experience ensuring customer satisfaction through cross-functional collaboration
Ability to manage multiple quote requests while maintaining accuracy and responsiveness
Creative, consultative mindset with the ability to exceed customer expectations
Strong organizational skills, including tracking quote activities and follow-ups
Customer-focused approach with a solid understanding of client business needs and operational requirements
Commitment to staying current on new products, trends, and best practices in promotional merchandise
Bachelor’s Degree or equivalent experience (preferred)
Bilingual capabilities in English/French (preferred)
Experience within promotional products, custom merchandise, or branded solutions (preferred)
Familiarity with preferred vendor programs and compliance standards (preferred)
Experience supporting revenue growth and margin performance goals (preferred)
Willingness to attend product or vendor tradeshows as required (preferred)

Benefits

Comp & perks

Inclusive culture with associate-led Business Resource Groups
Vacation Allotment and Holiday Schedule
Online and Retail Discounts
Company Match RRSP
Physical and Mental Health Wellness programs