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Special Order Customer Experience Representative – Bilingual English/French
Staples Promotional Products. Partner with Sales Representatives and key accounts to manage product sourcing, quoting, order entry, processing, delivery, and invoicing .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and bilingual fluency in English and French, with a proven ability to manage product sourcing, order processing, and invoicing efficiently. Proficient in Microsoft Office Suite and capable of maintaining accurate order records while collaborating effectively with sales and accounting teams.
Highest-signal resume keywords
Bilingual Fluency In English And FrenchCustomer Service ExperienceProficiency In Microsoft Office SuiteOrder Processing Systems KnowledgeAttention To Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingProduct SourcingQuotingInvoicingOrder EntryIssue ResolutionCompetitive ResearchMargin ManagementTracking UpdatesPurchase Orders
Soft Skills
Exceptional Customer Service MindsetStrong Written Communication SkillsStrong Verbal Communication SkillsProblem-Solving CapabilitiesAbility To Manage Multiple Tasks
Tools & Technologies
Microsoft ExcelMicrosoft OutlookMicrosoft PowerPointLinc
Certifications & Qualifications
High School Diploma
Industry Keywords
Sales SupportVendor CoordinationOrder AcknowledgementsDelivery TimelinesTeam Collaboration
About the role
Key responsibilities & impact- Partner with Sales Representatives and key accounts to manage product sourcing, quoting, order entry, processing, delivery, and invoicing
- Serve as the primary point of contact for customers and vendors
- Provide quotes, order confirmations, proofs, tracking updates, and resolve inquiries
- Coordinate with vendors for product sourcing, purchase orders, pricing confirmation, and delivery timelines
- Manage order acknowledgements, status updates, and issue resolution to ensure on-time delivery
- Collaborate with Accounting on invoicing and discrepancies
- Research and prepare competitive, profitable quotes while maintaining margin expectations
- Recommend products and creative solutions meeting customer objectives
- Maintain accurate order records in internal systems such as Linc
- Share best practices and participate in team meetings and training
- Provide backup support and assist with special projects, trade shows, or customer events
Requirements
What you’ll need- Bilingual fluency in English and French
- High School Diploma or equivalent combination of education and experience
- 2+ years of related or transferable experience, including customer service experience
- Proficiency in Microsoft Office Suite, particularly Excel, Outlook, and PowerPoint
- Exceptional customer service mindset
- Strong written and verbal communication skills
- Ability to manage and prioritize multiple tasks simultaneously
- Strong attention to detail and problem-solving capabilities
- Technical aptitude and ability to learn order processing systems quickly
Benefits
Comp & perks- Inclusive culture with associate-led Business Resource Groups
- Vacation Allotment and Holiday Schedule
- Online and Retail Discounts
- Company Match RRSP
- Physical and Mental Health Wellness programs