Supervisor, Payroll Production

Staples Promotional Products

. Lead, coach, and support payroll professionals overseeing payroll processing, timekeeping, training, performance, and team coordination .

Posted 10/27/2026full-timeRemote • Massachusetts • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in payroll processing, timekeeping, and compliance with payroll laws, while effectively leading and training teams to enhance service delivery and operational efficiency.

Highest-signal resume keywords

Payroll ProcessingOracle Fusion Cloud HCMUKG Pro/KronosCertified Payroll Professional (CPP)ServiceNow

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payroll ProcessingTimekeeping ManagementData CollectionAudit and CompliancePayroll Law MonitoringAnalytical Problem-SolvingReportingReconciliationBulk PaymentsPositive Pay

Soft Skills

Customer-FocusedDecision-Making Under PressureInterpersonal SkillsProfessionalismContinuous Improvement Mindset

Tools & Technologies

Oracle Fusion Cloud HCMUKG Pro/KronosMicrosoft ExcelMicrosoft OutlookMicrosoft WordServiceNow

Certifications & Qualifications

Certified Payroll Professional (CPP)

Industry Keywords

PayrollTime and AttendanceSOX ComplianceHigh-Volume EnvironmentPerformance Management

Tech Stack

Tools & technologies

CloudOracleServiceNow

About the role

Key responsibilities & impact

Lead, coach, and support payroll professionals overseeing payroll processing, timekeeping, training, performance, and team coordination
Manage time and attendance operations, including data collection, historical edits, reporting, training, and service ticket resolution
Ensure payroll service levels by resolving ServiceNow tickets, escalations, associate inquiries, and time-sensitive issues accurately and promptly
Execute off-cycle payroll, on-cycle edits, close activities, bulk payments, Positive Pay, ACH transmissions, and check-print files
Manage manual checks, reversals, stop payments, reissues, paycheck distribution, direct deposit activity, and specialized payments
Audit and balance payroll and timekeeping inputs, review quality-control results, maintain records, and support SOX, internal, and external audits
Track payroll overpayments, support third-party collections, reconcile Netpay and Money Network accounts, and partner with Accounting as needed
Monitor payroll law changes, update procedures, train teams on new requirements, and identify process improvements across payroll services

Requirements

What you’ll need

Bachelor's degree in business, Finance or equivalent work experience
5+ years of payroll and/or time and attendance work experience
Hands-on experience using Oracle Fusion Cloud HCM and/or UKG Pro/Kronos for payroll or timekeeping activities
Experience using Microsoft Excel, Outlook, and Word in a business environment
Analytical and creative problem-solving skills
Ability to make sound decisions under pressure
Customer-focused approach and discretion to handle sensitive information with strict confidentiality
Flexibility to manage changing priorities, multiple projects, and time-sensitive deadlines in a high-volume environment
Clear verbal, written, and listening skills
Strong interpersonal skills
Professionalism and sensitivity when handling difficult situations and complex associate concerns
Continuous-improvement mindset
Certified Payroll Professional (CPP) certification preferred
Experience using ServiceNow to manage payroll or HR service requests preferred
Experience supervising, coaching, or training payroll support professionals preferred

Benefits

Comp & perks

Inclusive culture with associate-led Business Resource Groups
Flexible PTO (22 days)
Holiday Schedule (7 observed paid holidays)
Online and Retail Discounts
Company Match 401(k)
Physical and Mental Health Wellness programs
May be eligible for bonuses or other forms of variable compensation