Quality Assurance Manager

Starface World

. Oversee the Starface quality management system and ensure execution of quality control and compliance requirements .

Posted 10/9/2026full-timeRemote • United StatesMid-LevelSenior💰 $90,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Quality Management Systems (QMS), including document control and compliance management, while effectively leading product testing programs and supplier quality initiatives. Proficient in regulatory compliance, including FDA requirements and MoCRA, with strong capabilities in cross-functional project management and communication.

Highest-signal resume keywords

Quality Management Systems (QMS)Product Testing (Stability, Compatibility, AQL)Supplier Quality ManagementNon-Conformance Investigations and CAPARegulatory Compliance (FDA, MoCRA)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality ControlDocument ControlChange ManagementTechnical Packaging ValidationRoot-Cause AnalysisKPI ReportingQuality AuditsRisk AssessmentsContinuous ImprovementProduct Information Files

Soft Skills

Detail-OrientedCross-Functional Project ManagementEffective CommunicationProactive Problem SolvingOrganizational Skills

Tools & Technologies

NetSuite (ERP)Greenlight Guru (QMS)Intelligence Platforms

Industry Keywords

CosmeticsOTCMedical DeviceFDA RequirementsSupplier OnboardingQuality MetricsAdverse Event ReportingManufacturing EnvironmentPackaging DevelopmentBeauty and Wellness Industry

Tech Stack

Tools & technologies

AssemblyERP

About the role

Key responsibilities & impact

Oversee the Starface quality management system and ensure execution of quality control and compliance requirements
Write and maintain quality SOPs, policies and standards; manage document control, change management and periodic document reviews
Maintain Product Information Files and current quality records
Train cross-functional teams on quality requirements and document training
Lead annual Quality Management Review and quarterly Quality Steering; report quality KPIs to leadership
Prepare for and host quality audits and FDA inspections; run internal audits and the annual mock recall
Lead product testing programs for new product launches, including stability, compatibility, packaging validation, AQL inspections, and production surveillance testing
Manage external laboratory relationships and testing coordination
Establish and maintain AQL standards; review and approve COAs, test reports, batch records, and release documentation
Review and approve production samples and photos; disposition lots and manage quality holds
Set up, execute and approve line trials; track first productions for new launches
Own quality gates in the NPD stage-gate process
Manage third-party inspections, sampling plans, and rework procedures
Maintain production color/print standards, rangeboards, and retained samples
Support packaging development and engineering, including technical requirements, specifications, test parameters, and risk considerations
Validate component design, functionality, material compatibility, and manufacturability
Oversee packaging testing such as drop tests, leakage, transit testing, and seal integrity
Develop and maintain finished-good quality specifications
Manage supplier quality programs, supplier onboarding, qualification, technical transfers, and performance evaluation
Coordinate or conduct third-party audits and track corrective actions
Establish supplier quality metrics and corrective action plans
Manage licensor quality compliance, including Disney factory audits and documentation
Lead non-conformance investigations, root-cause analysis, and CAPA activities
Maintain quality metrics, deviation tracking, risk assessments, and continuous improvement programs
Identify trends and develop proactive quality strategies
Oversee complaints intake, review, categorization, trending, and reporting with Customer Experience
Lead quality review of escalation cases and manage adverse event reporting
Translate consumer insights into product or process improvements
Maintain product registrations, including MoCRA compliance, OTC drug listings, and medical device listings
Support ingredient, label, and claims reviews for domestic and international compliance
Partner with regulatory agencies, consultants, suppliers, and retailers on filings and documentation
Provide internal updates on regulatory changes such as MoCRA, Prop 65, and global cosmetics regulations
Report to the Head of Operations and partner with Product Development, Logistics, Packaging, Regulatory, Creative, and Customer Experience teams

Requirements

What you’ll need

You hold a BS in a scientific field (Chemistry, Biology, Engineering) or equivalent experience
You have 4+ years of experience in quality assurance roles within cosmetics, OTC, or medical device environments and understand FDA requirements
You have strong experience and a deep understanding of technical packaging validation and testing processes
You have experience with QMS systems (document control, SOPs, change control)
You have experience with product testing (stability, compatibility, AQL, surveillance)
You have strong working experience in supplier quality, audits, and compliance management
You have non-conformance investigations, CAPA, root-cause analysis experience
You have experience working with ERPs (Netsuite ideal but not required)
You have supported complaints handling, trending, and adverse event reporting
Ideally, you have experience working in a manufacturing environment and with production teams (processing, packaging, assembly)
You’re highly organized, detail-oriented, and effective at balancing accuracy with fast timelines
You excel in cross-functional project management and transparent communication
You’re proactive, curious, and entrepreneurial—anticipating needs and preparing for challenges before they arise
You translate complex quality and regulatory requirements into clear, actionable guidance
You’re comfortable operating in ambiguity and pride yourself on ‘figuring it out.’
Experience in the beauty and wellness industry (nice to have but not required)
Regulatory experience (nice to have but not required)
NetSuite (ERP) (nice to have but not required)
Greenlight Guru (QMS) (nice to have but not required)
Experience with intelligence platforms, such as building dashboards and KPI reporting (nice to have but not required)
Location in the Los Angeles, CA area for periodic site visits (nice to have but not required)

Benefits

Comp & perks

Bonus eligibility
Access to high-quality health care options
Access to a 401k with 5% employer match eligibility
4 weeks of vacation plus up to 20 paid holidays
12 weeks fully paid parental leave
5 days of pet-ernity leave for pet adoption
Home office & internet supplement stipend
Fully remote work environment