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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in administering Microsoft 365 services, including Entra ID, Exchange Online, SharePoint, and Teams, while ensuring robust corporate networking and security. Proficient in managing cloud telephony and providing technical support to enhance productivity and operational efficiency.
Highest-signal resume keywords
Microsoft 365 AdministrationInfrastructure SupportCloud Telephony ManagementCorporate NetworkingSecurity Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Entra ID AdministrationExchange Online ManagementSharePoint AdministrationOneDrive ManagementTeams ManagementWindows 11 ProficiencyVoIP TelephonyNetworking ExperienceNetskope AdministrationCrowdStrike Falcon Operation
Soft Skills
Technical SupportProblem SolvingCollaboration
Tools & Technologies
NetskopeCrowdStrike FalconCloud PBXIVRVideo Conferencing Equipment
Industry Keywords
IT SupportInfrastructure ManagementIdentity Lifecycle ManagementMFAConditional Access
Tech Stack
Tools & technologiesSwitchingVoIP
About the role
Key responsibilities & impact- Administer Entra ID, including users, groups, licenses, MFA, Conditional Access, and identity lifecycle management
- Manage Exchange Online, including shared mailboxes, distribution lists, mail flow rules, message tracing, and delivery investigations
- Maintain SharePoint, OneDrive, and Teams, including permissions, sites, policies, external sharing, and basic governance
- Support requests from other departments requiring interaction with IT Infrastructure, including connectivity for access control and video conferencing equipment
- Ensure the operation of the corporate Wi-Fi network, switching, and office connectivity
- Administer remote access and web security through Netskope, including the client, policies, exceptions, and access troubleshooting
- Operate CrowdStrike Falcon, including sensor deployment and health monitoring, detection triage, host containment, and prevention policy tuning
- Manage cloud telephony, including extensions, direct inward dialing (DID) numbers, call queues, and IVR
- Serve as a technical point of contact and support colleagues with ticket escalations, guiding the team in resolving similar cases at first level
Requirements
What you’ll need- Use AI solutions in day-to-day tasks to increase productivity
- Bachelor’s degree completed or in progress in IT, or a technical qualification combined with equivalent experience
- 3–5 years of experience in infrastructure or IT support, including at least 2 years working at N2 or an equivalent level
- Hands-on experience administering Microsoft 365: Entra ID, Exchange Online, SharePoint/OneDrive, and Teams
- Experience with corporate networking and security
- Advanced proficiency with Windows 11 in a corporate environment
- Preferred: security experience
- Preferred: experience with VoIP telephony, including SIP trunking, cloud PBX, IVR, and call queues
- Preferred: networking experience with Wi-Fi, VPNs, and switches
- Preferred: certifications relevant to the role
Benefits
Comp & perks- Meal voucher/food allowance
- Health and dental insurance
- Home office allowance
- Profit-sharing program
- Setup Kit voucher
- Life insurance
- Birthday day off
- GoGood | Conexa
- Health and wellness promotion program
- Partnerships and discounts