Starian

Customer Success Manager

• Lead onboarding, activation, and implementation processes for new customers
• Guide customers throughout their journey, ensuring engagement and platform adoption
• Monitor metrics such as activation, Health Score, churn, and expansion opportunities
• Manage a customer portfolio, strengthening relationships and identifying retention, renewal, and growth opportunities
• Help customers realize value from the platform, ensuring a successful experience
• Collaborate with Product and Support teams, sharing customer insights

Junior Customer Success Analyst

Product Designer

• Own the end-to-end Product Design process, from discovery and delivery through monitoring the implemented solution
• Understand users’ problems and needs
• Plan and conduct user research and validation
• Use interviews, usability testing, data analysis, and other UX Research techniques
• Turn insights into product opportunities and decisions
• Create flows, journeys, wireframes, interfaces, and prototypes at varying levels of fidelity
• Develop simple, intuitive, and consistent experiences, with accessibility in mind
• Collaborate with Product Managers, Engineering, Data, and other stakeholders
• Contribute to product discussions, problem refinement, experimentation, and decision-making
• Follow implementation to ensure the quality of the delivered experience
• Contribute to the evolution of Design practices and an AI-first culture
• Use the company’s Design System
• Share learnings with the Design community
• Explore Artificial Intelligence to accelerate research, analysis, ideation, prototyping, and experimentation

Mid-Level Product Designer

Account Manager

• Manage a portfolio of Enterprise clients, focusing on retention, engagement, and churn prevention
• Lead negotiations related to cancellations, renewals, timelines, plans, and expanding solution usage
• Identify revenue expansion opportunities through upselling and cross-selling
• Lead meetings with stakeholders and decision-makers, supporting clients with strategic initiatives and projects
• Develop action plans to strengthen relationships and deliver value to clients
• Track business metrics related to the portfolio, such as retention, expansion, and churn
• Manage the portfolio’s expansion and churn forecast
• Apply a digital mindset by monitoring trends, emerging technologies, and Artificial Intelligence applications that can positively impact the customer experience and business results

LATAM Account Manager

Procurement

• Manage relationships with buyers and procurement teams at construction companies
• Monitor customers’ journey on Sienge Obra Hub
• Support the activation, adoption, and recurring use of the platform
• Provide consultative support throughout procurement processes, from issuing requests for quotation and analyzing responses to negotiations and purchase orders
• Identify challenges, opportunities, and needs among construction companies
• Drive action plans to increase engagement, recurring usage, and the results generated by the platform
• Collaborate with Product, Operations, Sales, and Data teams
• Bring the buyer’s perspective and market feedback to help drive the evolution of Sienge Obra Hub

Junior B2B Operations and Procurement Analyst

Customer Support

• Assist with customer support from 9:00 a.m. to 4:00 p.m.
• Provide technical support via chat
• Learn about the product to better welcome and guide customers through support channels
• Develop a digital mindset, curiosity about new technologies, and an interest in understanding how Artificial Intelligence can transform processes, experiences, and results
• Work with the RUNRUN.IT product

SaaS Customer Support Intern

Civil Engineer

• Provide support to customers through available support channels
• Create step-by-step system articles for the knowledge base
• Conduct system tests to identify errors and determine answers to potential questions
• Participate in and deliver specific training sessions as needed
• Provide the best possible customer experience, always focusing on customer success
• Apply a digital mindset, demonstrate curiosity about new technologies, and seek to understand how Artificial Intelligence can transform processes, experiences, and results
• Work on the CROSS product, with a focus on Prevision

Junior Support Analyst – Civil Engineering

Financial Planning and Analysis

• Support the monthly closing process by consolidating reports and creating graphical presentations
• Process and generate data outputs using BI tools, especially Power BI
• Monitor the budget based on general ledger accounts and cost centers, comparing Budget vs. Actuals vs. Forecast
• Support the management and monitoring of HR metrics, including vacancy tracking, performance indicators, and actual vs. budgeted headcount