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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success management, focusing on onboarding, activation, and customer engagement. Proficient in analyzing metrics to drive retention and growth while collaborating effectively with cross-functional teams.
Highest-signal resume keywords
Customer Success ManagementSaaS Industry ExperienceCustomer Portfolio ManagementMetrics AnalysisFluency in Spanish or English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
OnboardingActivationImplementationCustomer EngagementHealth Score MonitoringChurn AnalysisNPS TrackingMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint
Soft Skills
Relationship ManagementCollaborationCustomer Insight Sharing
Tools & Technologies
Microsoft SharePoint
Certifications & Qualifications
Customer Success Certification
Industry Keywords
Customer SuccessPost-Sales RoleAI in Customer Success
About the role
Key responsibilities & impact- Lead onboarding, activation, and implementation processes for new customers
- Guide customers throughout their journey, ensuring engagement and platform adoption
- Monitor metrics such as activation, Health Score, churn, and expansion opportunities
- Manage a customer portfolio, strengthening relationships and identifying retention, renewal, and growth opportunities
- Help customers realize value from the platform, ensuring a successful experience
- Collaborate with Product and Support teams, sharing customer insights
Requirements
What you’ll need- Bachelor’s degree in Advertising, Marketing, Communications, Business, or related fields
- Experience in the SaaS industry
- Previous experience in Customer Success or a post-sales role, particularly with implementation and customer portfolio management
- Intermediate proficiency with Microsoft tools (Word, Excel, PowerPoint, SharePoint, etc.)
- Availability for occasional travel
- Courses or certifications in Customer Success, sales, or related fields (a plus)
- Knowledge of or experience with AI applied to Customer Success (a plus)
- Experience working with metrics such as Health Score, activation, churn, NPS, and onboarding (a plus)
- Fluency in Spanish or English (preferred)
Benefits
Comp & perks- Meal allowance/meal voucher
- Health and dental insurance
- Home office allowance
- Profit-Sharing and Results-Based Bonus
- Setup Kit voucher
- Life insurance
- Birthday day off
- GoGood | Conexa
- Health and wellness promotion program
- Partnerships and discounts
- 100% remote work within Brazil