Junior Support Analyst – Accounting & Tax

Starian

. Provide customer support through the available service channels .

Posted 11/10/2026full-timeRemote • BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support for Accounting and Tax workflows, with a strong focus on enhancing customer success through effective communication and training. Familiarity with industry-specific ERP systems and a keen interest in Artificial Intelligence technologies are essential.

Highest-signal resume keywords

Degree In AccountingExperience With Sienge ERPCustomer Support For High-Complexity CustomersKnowledge Of Artificial Intelligence TechnologiesExperience With Customer Service Tools

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Accounting WorkflowsTax InvoicingFiling ECDFiling ECFSystem TestingCreating System Guides

Soft Skills

Interpersonal CommunicationAnalytical MindsetExcellent Written Communication

Tools & Technologies

FreshdeskZendeskSienge Accounting & Tax ProductTOTVSMega

Industry Keywords

Construction CompaniesReal Estate DevelopersERP SystemsCustomer SuccessDigital Mindset

About the role

Key responsibilities & impact

Provide customer support through the available service channels
Create step-by-step system guides for the knowledge base
Test the system to identify errors and determine answers to potential questions
Participate in and conduct specialized training sessions as needed
Provide the best possible experience for our customers, always focusing on their success
Apply a digital mindset, curiosity about new technologies, and an interest in understanding how Artificial Intelligence can transform processes, experiences, and results
Work with the Sienge Accounting & Tax product

Requirements

What you’ll need

Degree in Accounting or currently pursuing one
Experience supporting customers in construction companies, real estate developers, or with industry-specific ERP systems such as Sienge, TOTVS, Mega, or similar platforms
Previous experience supporting high-complexity customers, with a focus on Accounting and Tax workflows, such as POC, issuing and receiving tax invoices, and filing ECD and ECF
Experience with customer service tools such as Freshdesk, Zendesk, or similar platforms
Strong interpersonal communication skills, an analytical mindset, and excellent written communication
Knowledge of or interest in Artificial Intelligence technologies, including tools, applications, and concepts
Preferred: completed or ongoing studies in Business Administration, Economics, Accounting, or related fields

Benefits

Comp & perks

Meal or food allowance
Health and dental insurance
Home office allowance
Profit-sharing and performance bonus program
Home office setup kit voucher
Life insurance
Birthday day off
Health and wellness program
Partnerships and discounts
Anywhere Office model – 100% remote