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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer support and technical documentation, with a strong focus on enhancing customer experience and success. Possesses knowledge of Artificial Intelligence technologies and their application in improving processes and outcomes.
Highest-signal resume keywords
Customer Service ExperienceTechnical Documentation CreationKnowledge Base DevelopmentExperience With Support ToolsInterest In Artificial Intelligence
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical DocumentationKnowledge Base CreationSystem TestingCustomer Support
Soft Skills
Customer Success FocusCuriosity About New Technologies
Tools & Technologies
FreshdeskZendesk
Industry Keywords
Civil EngineeringIndustrial EngineeringBusiness AdministrationArtificial Intelligence
About the role
Key responsibilities & impact- Provide support to customers through available support channels
- Create step-by-step system articles for the knowledge base
- Conduct system tests to identify errors and determine answers to potential questions
- Participate in and deliver specific training sessions as needed
- Provide the best possible customer experience, always focusing on customer success
- Apply a digital mindset, demonstrate curiosity about new technologies, and seek to understand how Artificial Intelligence can transform processes, experiences, and results
- Work on the CROSS product, with a focus on Prevision
Requirements
What you’ll need- Completed or ongoing degree in Civil Engineering, Industrial Engineering, Business Administration, or related fields
- Previous customer service experience in support environments
- Experience with support tools such as Freshdesk, Zendesk, or similar platforms
- Experience with technical documentation and creating content for knowledge bases
- Knowledge of or interest in Artificial Intelligence technologies, including tools, applications, and concepts
Benefits
Comp & perks- Meal allowance/Food allowance
- Health and dental insurance
- Home office allowance
- Profit-Sharing and Results Program
- Setup Kit voucher
- Life insurance
- Birthday day off
- Health and well-being promotion program
- Partnerships and discounts
- Anywhere Office work model – 100% remote