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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing Enterprise client portfolios with a focus on retention, engagement, and revenue expansion through upselling and cross-selling. Proficient in commercial negotiations and leveraging metrics to enhance customer success and experience.
Highest-signal resume keywords
Fluent SpanishCommercial NegotiationsClient Portfolio ManagementCustomer Success MetricsSaaS Technology Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
RetentionChurn PreventionUpsellingCross-SellingBusiness Metrics TrackingAction Plan DevelopmentConsultative Relationship ManagementNegotiation SkillsArtificial Intelligence KnowledgeCRM Tools
Soft Skills
Stakeholder EngagementRelationship BuildingObjection ManagementDifficult Conversation Leadership
Tools & Technologies
Portfolio Management ToolsCRM Software
Industry Keywords
Enterprise ClientsLATAM OperationsCustomer SuccessSaaS
About the role
Key responsibilities & impact- Manage a portfolio of Enterprise clients, focusing on retention, engagement, and churn prevention
- Lead negotiations related to cancellations, renewals, timelines, plans, and expanding solution usage
- Identify revenue expansion opportunities through upselling and cross-selling
- Lead meetings with stakeholders and decision-makers, supporting clients with strategic initiatives and projects
- Develop action plans to strengthen relationships and deliver value to clients
- Track business metrics related to the portfolio, such as retention, expansion, and churn
- Manage the portfolio’s expansion and churn forecast
- Apply a digital mindset by monitoring trends, emerging technologies, and Artificial Intelligence applications that can positively impact the customer experience and business results
Requirements
What you’ll need- Fluent Spanish (daily interaction with LATAM clients)
- Proven experience in commercial negotiations, particularly in retention, renewal, upselling, and/or cross-selling contexts
- Experience managing a client portfolio and building relationships with stakeholders and decision-makers
- Ability to lead difficult conversations, manage objections, and negotiate complex scenarios with clients
- Previous experience in Customer Success, Account Management, or Enterprise Account Management (preferred)
- Knowledge of Customer Success and business metrics, such as Churn, Retention, NDR, MRR, and Expansion (preferred)
- Experience in SaaS technology environments (preferred)
- Experience with Enterprise clients and consultative relationship management (preferred)
- Experience with CRM and portfolio management tools (a plus)
- Experience working in LATAM operations or teams (a plus)
- Knowledge of or interest in Artificial Intelligence, including tools, applications, and concepts related to using AI in processes, productivity, and customer experience (a plus)
Benefits
Comp & perks- Meal and food allowance
- Health and dental insurance
- Home office allowance
- Profit-sharing program
- Setup Kit voucher
- Life insurance
- Birthday day off
- GoGood | Conexa
- Health and wellness promotion program
- Partnerships and discounts
- 100% remote work within Brazil