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Starian

Mid-Level Customer Success Analyst, Civil Engineer

Starian

. Manage a portfolio of customers during the ongoing phase .

Posted 11/9/2026full-timeRemote • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer portfolios within the construction industry, focusing on platform adoption, engagement, and data analysis to drive customer success. Proficient in commercial negotiations and identifying expansion opportunities while leveraging knowledge of Artificial Intelligence technologies.

Highest-signal resume keywords
Customer Success ManagementConstruction Industry ExperienceExcel ProficiencyMicrosoft Project ProficiencyERP Systems Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Data AnalysisConstruction PlanningCost ManagementCommercial NegotiationPortfolio Management
Soft Skills
Proactive Problem SolvingStrong CommunicationCustomer Relationship Management
Tools & Technologies
SiengeTOTVSMegaArtificial Intelligence Tools
Industry Keywords
Construction ProjectsReal Estate DevelopmentCustomer EngagementPlatform AdoptionUpsellingCross-Selling

About the role

Key responsibilities & impact
  • Manage a portfolio of customers during the ongoing phase
  • Guide the customer journey through a consistent follow-up cadence, clear action plans, and a strong focus on results
  • Ensure platform adoption and engagement by connecting system usage to real-world construction project outcomes
  • Proactively identify and resolve issues, mitigate risks, and ensure customers achieve their expected objectives
  • Handle commercial negotiations when necessary to support customer retention
  • Identify expansion opportunities within the portfolio, such as new construction projects, upselling, and cross-selling, in partnership with the relevant teams
  • Analyze portfolio data—including usage, engagement, and customer health—to inform decision-making

Requirements

What you’ll need
  • Completed degree or currently pursuing a degree in Civil Engineering, Architecture, or a related field
  • Experience in the construction industry, preferably with construction companies or real estate developers
  • Intermediate to advanced proficiency in Excel and Microsoft Project
  • Experience in sales or Customer Success
  • Experience with construction planning and/or cost management, as well as ERP systems such as Sienge, TOTVS, Mega, or similar platforms
  • Availability for occasional travel during the year
  • Knowledge of or interest in Artificial Intelligence technologies, including tools, applications, and concepts
  • Digital mindset, curiosity about emerging technologies, and an interest in understanding how Artificial Intelligence can transform processes, experiences, and outcomes

Benefits

Comp & perks
  • Meal or food allowance
  • Health and dental insurance
  • Home office allowance
  • Profit-sharing and results-based bonus
  • Home office setup kit voucher
  • Life insurance
  • Birthday day off
  • GoGood | Conexa
  • Health and wellness program
  • Partner discounts and benefits
  • Availability for occasional travel during the year