Customer Service Supervisor

StarKist Co.

. Coordinate the team to input customer orders and provide optimum customer service to StarKist customers .

Posted 11/7/2026full-timeReston • Virginia • United StatesMid-LevelSenior💰 $80,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service management, team coordination, and process improvement to ensure optimal customer satisfaction and operational efficiency. Proficient in utilizing tools like SAP and MS Excel to track performance and manage customer orders effectively.

Highest-signal resume keywords

Customer Service ManagementTeam CoordinationSAP ExperienceProcess ImprovementSupply Chain Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Order ProcessingProduct PricingService Level TrackingSales and Marketing UnderstandingError-Free Order Processing

Soft Skills

Positive People SkillsCommunicationMotivational Training

Tools & Technologies

MS ExcelSAP

Industry Keywords

Supply ChainCorporate PoliciesComplianceCustomer Account Management

About the role

Key responsibilities & impact

Coordinate the team to input customer orders and provide optimum customer service to StarKist customers
Ensure accurate product pricing and timely delivery
Supervise daily team activities and issues
Train new hires and develop, train, and motivate CSRs
Track service level performance
Communicate and collaborate with internal and external departments including Broker, Sales, PPIC, Accounting, Transportation, and Warehousing
Develop programs that fulfill assigned customer requirements
Address and present service issues and concepts
Provide coverage during team members’ absences, including handling phone calls, emails, and order processing
Establish and roll out team member goals aligned with department, corporate, and customer expectations
Ensure proper job performance and improve processes to achieve on-time delivery, high fill rates, error-free order processing, and efficient operations
Redesign and simplify business work processes
Monitor customer account scorecard activity to ensure customer needs are met

Requirements

What you’ll need

Bachelor’s degree in Business or related field is required
5-7 years experience in Customer Service
Thorough understanding of Sales and Marketing functions as they relate to pricing/promotional activity of customer orders/invoices
MS EXCEL skills preferred
SAP experience strongly preferred
Experience in Supply Chain
Knowledge of corporate policies and compliance
Demonstrated prior success in achieving results using team driven philosophies
Ability to communicate and exercise very positive people skills
US Citizenship or Green Card Holder
No sponsorship available

Benefits

Comp & perks

Equal Opportunity Employer
Accommodation for individuals with disabilities to apply by mail