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Customer Service Team Member
Starling Bank. Provide exceptional customer service via phone, email, live chat, and social media .
Posted 10/27/2026part-timeSouthampton • United KingdomMid-LevelSenior💰 £18,666 - £28,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates exceptional customer service skills across multiple channels, including phone, email, live chat, and social media, while maintaining high service standards and supporting continuous improvement in a dynamic team environment.
Highest-signal resume keywords
Customer Service ExcellenceEffective Communication SkillsResilience in Customer InteractionsBasic IT SkillsProcess Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Exceptional Customer ServiceWritten CommunicationVerbal CommunicationTeam CollaborationAdaptability
Tools & Technologies
MacBook
Industry Keywords
Contact CentreCustomer ComplaintsContinuous ImprovementDynamic EnvironmentHybrid Shifts
About the role
Key responsibilities & impact- Provide exceptional customer service via phone, email, live chat, and social media
- Offer effective solutions that help and benefit customers
- Maintain high service standards and continuously improve customer service
- Respond to customer complaints and escalate issues as necessary
- Support continuous improvement within the contact centre
- Improve processes and workflows
- Work effectively within a dynamic team environment
- Participate in role-play and written communication exercises during the interview process
Requirements
What you’ll need- Working in a contact centre environment is not essential; understanding of great customer service is required
- Comfortable talking to customers through phone, email, live chat, and social media
- Excellent written and verbal communication skills
- Comfortable working in a fast-changing environment
- Resilient and able to support customers during difficult interactions
- Basic IT skills to navigate MacBook laptops and systems
- Ability to work 25 hours per week on evening shifts
- Willingness to complete five weeks of training in the office
- Ability to work hybrid shifts, including one office shift per fortnight after training
Benefits
Comp & perks- Company-enhanced salary sacrifice pension scheme (7% employer contribution)
- Private Medical Insurance with Vitality including mental health support and cancer care
- Partner benefits including discounts with Waitrose, Mr&Mrs Smith and Peloton
- 25 days holiday plus public holiday allowance
- Extra day’s holiday for your birthday
- Life Insurance at 4x your salary
- 16 hours of paid volunteering time a year
- Ability to buy or sell annual leave
- Generous family-friendly policies
- Annual leave increased with length of service
- Incentivised refer a friend scheme
- Perkbox membership with retail discounts, wellness platform, and weekly free and boosted perks
- Cycle to Work initiative
- Salary Sacrificed Gym partnerships
- Electric Vehicle (EV) leasing
- Flexible working
- Professional growth and development opportunities
- Collaborative, empowered, and forward-thinking team environment