Starling Bank

Customer Support

• Provide exceptional customer service via phone, email, live chat, and social media
• Offer solutions that help and benefit customers while demonstrating ownership and accountability
• Maintain high service standards and continuously improve customer service
• Respond to customer complaints and escalate issues as necessary
• Support continuous improvement within the contact centre
• Seek improvements to processes and workflows
• Work collaboratively within a dynamic team environment
• Complete six weeks of office-based training
• After training, work one shift per fortnight in the office and remaining shifts from home
• Work evening shifts for 25 hours per week
• Support customers through a range of simple and complex queries

Customer Service Team Member, Part Time Evenings

Risk

• Develop and oversee implementation of the Bank and Group’s Enterprise Risk Management Framework (ERMF).
• Own and maintain the Group and Bank ERMF, including roles, responsibilities and accountabilities across all three lines of defence.
• Complete annual ERMF reviews and refreshes for Board approval, and maintain supporting standards, procedures and guidance.
• Communicate ERMF changes to relevant stakeholders.
• Act as an enterprise risk management SME, providing advice and challenge across all three lines of defence.
• Research leading practices and develop proposals to improve the ERMF.
• Own and maintain the Risk Taxonomy and coordinate its periodic review and refresh for CRO approval.
• Monitor ERMF effectiveness and embedding, take corrective action, and report findings to the Board.
• Refresh, monitor and report on Principal and Material Risks.
• Own and develop the approach and register for emerging risks.
• Develop and maintain the Risk Appetite Framework and coordinate Risk Appetite Statement reviews for Board approval.
• Maintain the risk policy inventory and refresh schedule, advise Policy Owners, challenge policy updates, and coordinate committee approvals.
• Lead reporting, monitoring and development of risk culture.
• Work with Learning & Development on risk management learning programmes and bespoke risk training.
• Provide enterprise risk management material for Annual Report & Accounts, Pillar 3 Disclosures, ICAAP and third-party requests.
• Support risk policy management, risk appetite maintenance, risk taxonomy and risk framework development.
• Support the Bank’s risk data and MI strategy and framework.
• Develop standards and procedures for aggregation and escalation of risk matters to ERC, BRC and the Bank Board.
• Track, embed and report material policy exceptions and risk acceptance requests.
• Support the annual SMF attestation process for the Group Chief Risk Officer.
• Manage, assess, test and develop risks and controls owned within the Risk function, particularly those supporting CRO compliance requirements.

Group Head of Enterprise Risk

People Operations

• Lead the People Advisory and Employee Relations function across the Group
• Act as the strategic architect of the Employee Relations framework
• Provide expert leadership on complex employee relations matters
• Shape people policies and ensure alignment with UK employment law and financial regulations, including FCA, PRA, and SMCR
• Build a trusted, proactive People Advisory team that balances commercial needs with inclusion, accountability, and psychological safety
• Report to the Director of People Solutions

Head of People Advisory – Employee Relations

Performance Marketing

• Own Starling’s performance marketing strategy across all paid channels for personal and business banking products
• Set and deliver strategy balancing customer acquisition, volume, CAC, payback and long-term customer value
• Allocate and optimise significant media budgets across channels, audiences, products and propositions
• Lead optimisation of paid search, paid social, programmatic, app marketing, affiliates, partnerships and emerging channels
• Build a continuous testing and optimisation programme across audiences, creative, messaging, landing journeys, bidding, channels and media strategy
• Improve CAC, conversion rates and payback periods while identifying incremental growth opportunities
• Use data, attribution and experimentation to assess incremental channel contribution and advance MMM measurement
• Partner with Web, CRM, Data and Product Marketing teams across the customer journey
• Develop performance frameworks and KPIs to guide investment decisions
• Lead forecasting, budgeting and performance reporting for senior stakeholders
• Partner with creative and brand teams on insight-led creative testing
• Identify and evaluate new channels, platforms, partnerships and technologies
• Manage media agencies, technology partners and key platforms
• Build relationships with Google, Meta, Apple and other partners
• Champion automation, machine learning and AI in media marketing operations
• Ensure activity meets regulatory, compliance and brand guidelines
• Lead, coach and develop the performance marketing team
• Contribute to Starling’s wider growth strategy as a senior Growth Marketing leader

Head of Performance Marketing

Technical Program Manager

• Partner directly with the BISO to evaluate, refine, and drive the security roadmap
• Propose strategic updates to support rapid business growth
• Lead core security projects across the CTO Office, engineering leads, SecOps, and threat/vulnerability management
• Define and roll out security guardrails, risk assessments, and safe-use practices for AI/LLM adoption
• Ensure technical security controls satisfy ISO 27001, ISO42001, SOC 1/2, PCI DSS & 3DS, CSA C-STAR, and DORA
• Translate high-level security requirements into practical guidance for engineering teams
• Drive critical technical work streams and own project milestones from inception through operational handover
• Collaborate with engineering, SecOps, threat and vulnerability management, and broader group functions
• Champion secure innovation and technical compliance across key financial standards

Principal Security Programme Manager – Technical Lead

Head of Department

• Lead and orchestrate internal and agency creative workstreams in close collaboration with creatives and strategists
• Oversee studio resource allocation and implement a robust, semi-automated process from go/no-go stage through asset execution and supply
• Champion AI adoption to elevate creative output and streamline workflows
• Take end-to-end ownership of project management across campaign delivery
• Ensure work is delivered punctually, on brand, and within agreed budgets
• Ensure Starling’s brand positioning is represented consistently and creatively across every asset and channel
• Forecast, scope, and establish delivery roadmaps for creative assets required by the annual marketing plan
• Partner with channel owners to solve challenges and ensure creative output delivers measurable impact
• Manage multi-million-pound agency and production budgets, including monthly, quarterly, and annual forecasting and tracking
• Lead, mentor, and empower the Integrated Brand and Production team
• Ensure adherence to regulatory, communications, and financial promotion standards
• Manage the JIRA sign-off process to approve marketing communications before launch

Head of Brand Integration and Production – Maternity Cover

Procurement

• Lead end-to-end procurement activity including sourcing, evaluation, negotiation, and contracting
• Work on complex, high-value contracts across technology, data, operational services, and people-team categories
• Lead one or more procurement categories and support others
• Deliver cost savings through intelligent sourcing and negotiation
• Identify and exploit commercial levers and opportunities in existing contracts
• Work with new-to-bank suppliers and contract renewals
• Support the development of systems and processes as the team evolves
• Build strong relationships with internal stakeholders and act as a trusted advisor
• Work closely with Supplier Risk teams to ensure supplier onboarding follows process and regulations
• Report directly to the Head of Procurement

Procurement Manager

• Lead end-to-end procurement activity including sourcing, evaluation, negotiation, and contracting
• Work on contracts across technology, data, operational services, and people-team categories
• Lead one or more procurement categories and support others
• Deliver cost savings through intelligent sourcing and negotiation
• Spot and exploit commercial levers and opportunities in existing contracts
• Work on new-to-bank suppliers and contract renewals
• Support the development of systems and processes as the team evolves
• Build strong relationships with internal stakeholders
• Work closely with Supplier Risk teams to ensure supplier onboarding follows process and regulations

Procurement Lead

Client Partner

• Partner with People Partners, People team leaders, and senior leadership to map current and future capability needs
• Identify critical skills gaps across the business
• Align talent development initiatives and outcomes with Starling’s business goals and long-term functional strategies
• Challenge initial requests where appropriate and diagnose underlying capability or performance issues
• Determine whether development is the appropriate intervention
• Own end-to-end design and delivery of talent development interventions
• Decide whether to build, buy, or curate solutions based on strategic relevance, speed, and skills
• Create innovative learning solutions for conceptual capability problems
• Develop and utilise talent analytics, the Learning Management System, and data dashboards
• Measure the effectiveness and ROI of development interventions
• Drive delivery of workstreams and key components of large-scale talent activities across teams
• Share knowledge, contribute to best practices, and act as a recognised talent development expert

Talent Development Partner

Full-stack Engineer

• Lead projects or functional areas/domains within the Engine team and platform
• Contribute to the award-winning platform and internal tooling
• Build configurable new features and products from scratch
• Share knowledge and contribute to the learning culture
• Own projects and collaborate in small teams across the bank
• Help deliver new features for banks worldwide
• Work on tooling used daily by engineers
• Contribute to changing banking through a scaling engineering organisation

Senior Software Engineer – Java

• Positively influence and contribute to team culture
• Motivate, coach and develop staff in the Contact Centre
• Maintain technical knowledge of products and services
• Provide exceptional customer service via phone, email, live chat and social media in a live environment as required
• Respond to customer complaints and escalate issues as necessary
• Own and take accountability for solutions benefiting customers and the business
• Drive continuous improvement within the contact centre and business
• Improve processes, workflows and customer service
• Proactively seek solutions for potential issues
• Lead Customer Service teams in a 24/7 environment

Customer Service Team Lead – 12 Month Maternity Cover

Chief Marketing Officer

• Serve as the primary point of contact for Transport for Greater Manchester, driving daily actions, campaigns, and contractual rights execution
• Provide operational and event support for Arsenal Football Club, including community projects, ticketing, hospitality, and merchandise
• Own partnership performance tracking across all partners
• Monitor, analyse, and report on key metrics with internal stakeholders
• Build a central destination for research and reports
• Lead monthly tracking, analysis, and distribution of competitor partnership activities across Marketing channels
• Support Brand Integration, SME projects, and internal taskforces
• Oversee and triage the central Brand/Marketing inbox weekly
• Identify, manage, and escalate operational, financial, and regulatory risks under Starling’s Risk Management Framework
• Ensure compliance and accuracy across marketing collateral approvals processed via JIRA
• Complete mandatory risk training and embed appropriate considerations into partnership activations and events

Marketing Executive

• Positively influence and contribute to team culture
• Motivate, coach and develop staff in the Contact Centre
• Provide exceptional customer service via phone, email, live chat and social media
• Respond to customer complaints and escalate issues as necessary
• Own and provide solutions that benefit customers and the business
• Drive continuous improvement within the contact centre and the business
• Improve processes, workflows and customer service
• Proactively seek solutions for potential issues
• Lead Customer Service teams in a 24/7 environment