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Customer Service Team Member – 30 Hours, Evenings
Starling Bank. Provide exceptional customer service via phone, email, live chat, and social media .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates exceptional customer service skills across multiple channels, including phone, email, live chat, and social media. Capable of improving processes and workflows while maintaining high standards in a dynamic team environment.
Highest-signal resume keywords
Exceptional Customer ServiceExcellent Written And Verbal CommunicationResilience In Customer InteractionsBasic IT SkillsProcess Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
OwnershipAccountabilityTeam CollaborationAdaptability
Tools & Technologies
MacBook
Industry Keywords
Contact Centre EnvironmentCustomer ComplaintsContinuous ImprovementDynamic Team EnvironmentCustomer Queries
About the role
Key responsibilities & impact- Provide exceptional customer service via phone, email, live chat, and social media
- Offer solutions that help and benefit customers while demonstrating ownership and accountability
- Maintain high standards and continually improve customer service
- Respond to customer complaints and escalate issues as necessary
- Support continuous improvement within the contact centre
- Actively improve processes and workflows
- Serve as a point of contact for customers handling simple to complex queries
- Attend five weeks of office-based training from 9:00–17:30, Monday–Friday
- Work one shift per fortnight in the office and remaining shifts from home after training
- Participate in Q&A, role-play, and written communication exercises during the final interview
Requirements
What you’ll need- Working in a contact centre environment is not essential; understanding of great customer service is required
- Comfortable talking to customers through phone, email, live chat, and social media
- Excellent written and verbal communication skills
- Comfortable working in a fast-changing environment
- Resilience when handling difficult customer interactions
- Basic IT skills to navigate MacBook laptops and systems
- Knowledge of vulnerabilities
- Ability to work well within a dynamic team environment
Benefits
Comp & perks- Company-enhanced salary sacrifice pension scheme (7% employer contribution)
- Private Medical Insurance with Vitality including mental health support and cancer care
- Partner benefits including discounts with Waitrose, Mr&Mrs Smith and Peloton
- 25 days holiday plus public holiday allowance
- Extra day’s holiday for your birthday
- Life Insurance at 4x your salary
- 16 hours of paid volunteering time a year
- Ability to buy or sell annual leave
- Generous family-friendly policies
- Annual leave increased with length of service
- Ability to buy or sell up to five extra days off
- Incentivised refer a friend scheme
- Perkbox membership with retail discounts, wellness platform, and weekly free and boosted perks
- Cycle to Work initiative
- Salary Sacrificed Gym partnerships
- Electric Vehicle (EV) leasing
- Flexible working
- Professional growth and development opportunities
- Living Wage employer
- Collaborative, empowered, and forward-thinking culture