FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Service Team Member – Days, Full Time
Starling Bank. Provide exceptional customer service via phone, email, live chat and social media .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates exceptional customer service skills across multiple channels including phone, email, live chat, and social media, while maintaining high service standards and actively improving processes within a dynamic team environment.
Highest-signal resume keywords
Exceptional Customer ServiceExcellent Written And Verbal CommunicationResilience In Difficult InteractionsBasic IT SkillsProcess Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Comfortable Talking To CustomersAbility To Work In Fast-Changing EnvironmentTeam Collaboration
Tools & Technologies
MacBook
Industry Keywords
Contact Centre EnvironmentCustomer QueriesCustomer ComplaintsContinuous ImprovementVulnerabilities
About the role
Key responsibilities & impact- Provide exceptional customer service via phone, email, live chat and social media
- Respond to a wide range of simple and complex customer queries
- Own and provide solutions that help and benefit customers
- Maintain high service standards and continually improve customer service
- Respond to customer complaints and escalate issues as necessary
- Support continuous improvement within the contact centre
- Actively improve processes and workflows
- Work effectively within a dynamic team environment
Requirements
What you’ll need- Working in a contact centre environment is not essential; understanding great customer service is required
- Comfortable talking to customers through phone, email, live chat and social media
- Excellent written and verbal communication skills
- Comfortable working in a fast-changing environment
- Resilience when handling difficult interactions and emotive financial matters
- Basic IT skills to navigate MacBook laptops and systems
- Knowledge of vulnerabilities
- Ability to work 37.5 hours per week on the days rotation
- Ability to complete five weeks of training in the office, 9:00–17:30 Monday–Friday
Benefits
Comp & perks- Professional growth and development opportunities
- Flexible working
- Company-enhanced salary sacrifice pension scheme (7% employer contribution)
- Private Medical Insurance with Vitality, including mental health support and cancer care
- Partner discounts with Waitrose, Mr&Mrs Smith and Peloton
- 25 days holiday plus public holiday allowance
- Extra day's holiday for your birthday
- Life Insurance at 4x your salary
- 16 hours of paid volunteering time per year
- Ability to buy or sell annual leave
- Generous family-friendly policies
- Increased annual leave with length of service
- Option to buy or sell up to five extra days off
- Incentivised refer a friend scheme
- Perkbox membership with retail discounts, wellness platform, and weekly free and boosted perks
- Cycle to Work initiative
- Salary Sacrificed Gym partnerships
- Electric Vehicle (EV) leasing
- Hybrid working with home and office working