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Customer Service Team Member, Evenings
Starling Bank. Provide exceptional customer service via phone, email, live chat, and social media .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates exceptional customer service skills across multiple communication channels, including phone, email, live chat, and social media. Capable of improving processes and workflows while maintaining high service standards in a dynamic team environment.
Highest-signal resume keywords
Exceptional Customer Service SkillsExcellent Written And Verbal Communication SkillsBasic IT SkillsResilience In Handling Difficult InteractionsAbility To Work In A Dynamic Team Environment
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
OwnershipAccountabilityContinuous ImprovementCollaboration
Tools & Technologies
MacBook LaptopsCompany Systems
Industry Keywords
Contact Centre EnvironmentCustomer ComplaintsVulnerabilities
About the role
Key responsibilities & impact- Provide exceptional customer service via phone, email, live chat, and social media
- Offer solutions that help and benefit customers while demonstrating ownership and accountability
- Maintain high service standards and continuously improve customer service
- Respond to customer complaints and escalate issues as necessary
- Support continuous improvement within the contact centre
- Improve processes and workflows
- Work collaboratively within a dynamic team environment
- Attend five weeks of office-based training from 09:00–17:30, Monday–Friday
- After training, work one shift per fortnight in the office and the remainder from home
- Support customers across varying queries, from simple to complex
Requirements
What you’ll need- Exceptional customer service skills
- Experience in a contact centre environment is not essential
- Comfortable talking to customers via phone, email, live chat, and social media
- Excellent written and verbal communication skills
- Comfortable working in a fast-changing environment
- Resilience when handling difficult interactions and emotive subjects
- Basic IT skills to navigate MacBook laptops and company systems
- Knowledge of vulnerabilities
- Ability to work well within a dynamic team environment
Benefits
Comp & perks- Company-enhanced salary sacrifice pension scheme (7% employer contribution)
- Private Medical Insurance with Vitality including mental health support and cancer care
- Partner discounts with Waitrose, Mr&Mrs Smith and Peloton
- 25 days holiday plus public holiday allowance
- Extra day’s holiday for your birthday
- Life Insurance at 4x your salary
- 16 hours of paid volunteering time a year
- Ability to buy or sell annual leave
- Generous family-friendly policies
- Annual leave increases with length of service
- Ability to buy or sell up to five extra days off
- Incentivised refer a friend scheme
- Perkbox membership with retail discounts, wellness platform, and weekly free and boosted perks
- Cycle to Work initiative
- Salary Sacrificed Gym partnerships
- Electric Vehicle (EV) leasing
- Flexible working
- Professional growth and development opportunities
- Living Wage employer
- Inclusive, fair, open, and safe working environment