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Customer Service Team Member, Full Time
Starling Bank. Provide exceptional customer service via phone, email, live chat, and social media .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates exceptional customer service capabilities across multiple channels, including phone, email, live chat, and social media. Possesses strong communication skills and the ability to improve processes within a dynamic team environment.
Highest-signal resume keywords
Customer Service ExcellenceEffective Communication SkillsProcess ImprovementResilience in Difficult InteractionsBasic IT Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Problem-SolvingTeam CollaborationAdaptability
Tools & Technologies
MacBookCompany Systems
Industry Keywords
Customer Contact CentreCustomer QueriesContinuous ImprovementCustomer ComplaintsHybrid Work Environment
About the role
Key responsibilities & impact- Provide exceptional customer service via phone, email, live chat, and social media
- Own customer issues and provide solutions that help and benefit customers
- Maintain high standards and continually improve customer service
- Respond to customer complaints and escalate issues as necessary
- Support continuous improvement within the contact centre
- Improve processes and workflows
- Handle a wide range of simple and complex customer queries efficiently and promptly
- Attend five weeks of office-based training from 09:00 to 17:30, Monday to Friday
- Work a hybrid shift pattern with selected weeks in the office and remaining weeks from home
- Participate in an interview process including Q&A, role play, and written communication exercise
Requirements
What you’ll need- Customer contact centre experience is not essential
- Understanding of what great customer service looks like
- Comfortable speaking with customers through phone, email, live chat, and social media
- Excellent written and verbal communication skills
- Comfortable working in a fast-changing environment
- Resilience when handling difficult interactions involving money
- Basic IT skills to navigate MacBook laptops and company systems
- Knowledge of vulnerabilities
- Ability to work effectively in a dynamic team environment
Benefits
Comp & perks- Company-enhanced salary sacrifice pension scheme (7% employer contribution)
- Private Medical Insurance with Vitality including mental health support and cancer care
- Partner benefits including discounts with Waitrose, Mr&Mrs Smith and Peloton
- 25 days holiday plus public holiday allowance
- Extra day’s holiday for your birthday
- Life Insurance at 4x your salary
- 16 hours of paid volunteering time a year
- Ability to buy or sell annual leave
- Generous family-friendly policies
- Annual leave increases with length of service
- Ability to buy or sell up to five extra days off
- Incentivised refer a friend scheme
- Perkbox membership with retail discounts, wellness platform, and weekly free and boosted perks
- Cycle to Work initiative
- Salary Sacrificed Gym partnerships
- Electric Vehicle (EV) leasing
- Flexible working
- Professional growth and development opportunities
- Living Wage employer
- Collaborative, empowered, and forward-thinking team environment