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Customer Service Team Member – Overnight, Full Time
Starling Bank. Provide exceptional customer service via phone, email, live chat and social media .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates exceptional customer service skills across multiple channels, including phone, email, live chat, and social media. Capable of identifying process improvements and maintaining high service standards in a dynamic contact centre environment.
Highest-signal resume keywords
Exceptional Customer ServiceWritten And Verbal Communication SkillsResilience In Customer InteractionsBasic IT SkillsAbility To Work Rotating Schedule
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Efficient Problem SolvingCollaborationAdaptability
Tools & Technologies
MacBook
Industry Keywords
Contact CentreCustomer QueriesCustomer ComplaintsContinuous ImprovementProcess Improvement
About the role
Key responsibilities & impact- Provide exceptional customer service via phone, email, live chat and social media
- Respond efficiently and promptly to a wide range of simple and complex customer queries
- Own customer issues and provide solutions that help and benefit customers
- Maintain high service standards and continuously improve customer service
- Respond to customer complaints and escalate issues as necessary
- Support continuous improvement within the contact centre
- Identify improvements to processes and workflows
- Work collaboratively within a dynamic customer service team
- Complete role-play and written communication exercises during the final interview process
Requirements
What you’ll need- Working in a contact centre environment is not essential; understanding what great customer service looks like is required
- Comfortable talking to customers through phone, email, live chat and social media
- Excellent written and verbal communication skills
- Comfortable working in a fast-changing environment
- Resilience when handling difficult customer interactions
- Basic IT skills to navigate MacBook laptops and systems
- Knowledge of vulnerabilities
- Ability to work overnight shifts and 37.5 hours per week
- Ability to work a rotating schedule, including weekends and contact centre operating days
- Ability to work one shift per fortnight in the office after training
Benefits
Comp & perks- Company-enhanced salary sacrifice pension scheme (7% employer contribution)
- Private Medical Insurance with Vitality, including mental health support and cancer care
- Partner discounts with Waitrose, Mr&Mrs Smith and Peloton
- 25 days holiday, plus flexible use of public holiday allowance
- Extra day’s holiday for your birthday
- Life Insurance at 4x your salary
- 16 hours of paid volunteering time a year
- Ability to buy or sell annual leave
- Generous family-friendly policies
- Annual leave increases with length of service
- Option to buy or sell up to five extra days off
- Incentivised refer a friend scheme
- Perkbox membership with retail discounts, a physical and mental health wellness platform, and weekly free and boosted perks
- Cycle to Work initiatives
- Salary Sacrificed Gym partnerships
- Electric Vehicle (EV) leasing
- Flexible working
- Professional growth and development opportunities
- Five weeks of initial office training, followed by hybrid working