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Customer Service Team Member – Overnight Full Time
Starling Bank. Provide exceptional customer service via phone, email, live chat, and social media .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates exceptional customer service skills across multiple channels, including phone, email, live chat, and social media. Capable of handling complex customer queries while maintaining high standards and seeking continuous improvement in processes.
Highest-signal resume keywords
Exceptional Customer ServiceExcellent Written And Verbal CommunicationResilience In Difficult InteractionsBasic IT SkillsProcess Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Ownership And AccountabilityTeam CollaborationAdaptability To Fast-Changing Environments
Tools & Technologies
MacBook LaptopsCompany Systems
Industry Keywords
Contact Centre EnvironmentCustomer QueriesCustomer ComplaintsContinuous ImprovementVulnerabilities
About the role
Key responsibilities & impact- Provide exceptional customer service via phone, email, live chat, and social media
- Respond to customer needs efficiently and in a timely manner
- Handle a wide range of customer queries, from simple to complex
- Show ownership and accountability by offering customer-focused solutions
- Maintain high standards and continually improve customer service
- Respond to customer complaints and escalate issues as necessary
- Support continuous improvement within the contact centre
- Seek improvements to processes and workflows
- Work effectively within a dynamic team environment
Requirements
What you’ll need- Working in a contact centre environment is not essential; understanding what great customer service looks like is required
- Comfortable talking to customers through phone, email, live chat, and social media
- Excellent written and verbal communication skills
- Comfortable working in a fast-changing environment
- Resilience when handling difficult customer interactions involving money
- Basic IT skills to navigate MacBook laptops and company systems
- Knowledge of vulnerabilities
- Ability to work overnight shifts, 37.5 hours per week
- Ability to complete five weeks of office-based training from 9:00–17:30 Monday–Friday
- Ability to work one shift per fortnight in the office after training, with remaining shifts from home
Benefits
Comp & perks- Company-enhanced salary sacrifice pension scheme (7% employer contribution)
- Private Medical Insurance with Vitality including mental health support and cancer care
- Partner benefits including discounts with Waitrose, Mr&Mrs Smith and Peloton
- 25 days holiday plus public holiday allowance
- Extra day’s holiday for your birthday
- Life Insurance at 4x your salary
- 16 hours of paid volunteering time a year
- Ability to buy or sell annual leave
- Generous family-friendly policies
- Annual leave increases with length of service
- Ability to buy or sell up to five extra days off
- Incentivised refer a friend scheme
- Perkbox membership with retail discounts, wellness platform, and weekly free and boosted perks
- Cycle to Work initiatives
- Salary Sacrificed Gym partnerships
- Electric Vehicle (EV) leasing
- Flexible working
- Professional growth and development opportunities
- Living Wage employer
- Fair, open, and safe working environment with compassion and inclusion