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Customer Service Team Member, Part Time Evenings
Starling Bank. Provide exceptional customer service via phone, email, live chat, and social media .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates exceptional customer service skills through effective communication across various channels, including phone, email, live chat, and social media. Capable of working collaboratively in a dynamic team environment while maintaining high service standards and seeking continuous improvement.
Highest-signal resume keywords
Customer ServiceExcellent Communication SkillsDynamic Team CollaborationResilience in Difficult InteractionsBasic IT Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
OwnershipAccountabilityProblem-Solving
Tools & Technologies
MacBooksCompany Systems
Industry Keywords
Contact Centre ExperienceCustomer ComplaintsContinuous ImprovementFast-Changing Environment
About the role
Key responsibilities & impact- Provide exceptional customer service via phone, email, live chat, and social media
- Offer solutions that help and benefit customers while demonstrating ownership and accountability
- Maintain high service standards and continuously improve customer service
- Respond to customer complaints and escalate issues as necessary
- Support continuous improvement within the contact centre
- Seek improvements to processes and workflows
- Work collaboratively within a dynamic team environment
- Complete six weeks of office-based training
- After training, work one shift per fortnight in the office and remaining shifts from home
- Work evening shifts for 25 hours per week
- Support customers through a range of simple and complex queries
Requirements
What you’ll need- Contact centre experience is not essential; understanding of great customer service is required
- Comfortable talking to customers through phone, email, live chat, and social media
- Excellent written and verbal communication skills
- Comfortable working in a fast-changing environment
- Resilience when handling difficult interactions involving money
- Basic IT skills to navigate MacBooks and company systems
- Ability to work well within a dynamic team environment
Benefits
Comp & perks- Company-enhanced salary sacrifice pension scheme (7% employer contribution)
- Private Medical Insurance with Vitality including mental health support and cancer care
- Partner discounts with Waitrose, Mr&Mrs Smith and Peloton
- 25 days holiday plus public holiday allowance
- Extra day’s holiday for your birthday
- Life Insurance at 4x your salary
- 16 hours of paid volunteering time a year
- Ability to buy or sell annual leave
- Generous family-friendly policies
- Annual leave increases with length of service
- Ability to buy or sell up to five extra days off
- Incentivised refer a friend scheme
- Perkbox membership with retail discounts, wellness platform, and weekly free and boosted perks
- Cycle to Work initiative
- Salary Sacrificed Gym partnerships
- Electric Vehicle (EV) leasing
- Flexible working
- Professional growth and development opportunities
- Living Wage employer
- Inclusive, fair, open, and safe working environment