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Senior Creative Operations Manager
Starling Bank. Oversee creative operations end-to-end, including project setup, brief intake, quality checks, workload traffic, resource allocation, and final project delivery .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing end-to-end creative operations, including project setup, resource allocation, and stakeholder management, while leveraging AI tools and workflow management platforms to enhance efficiency and project delivery.
Highest-signal resume keywords
Creative Operations ManagementProject Timeline ManagementAI Workflow IntegrationStakeholder CollaborationWorkflow Management Platforms
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
End-to-End Creative ProcessesProject ManagementBudget ManagementOperational DependenciesResource AllocationQuality ChecksCreative Brief AssessmentTask AutomationCapacity TrackingStructured Project Plans
Soft Skills
Attention to DetailOrganizational SkillsAbility to Thrive Under PressureEffective CommunicationProblem-Solving
Tools & Technologies
AI SoftwareJiraMonday.comWorkflow Management Platforms
Industry Keywords
Creative ProjectsProduction EnvironmentIn-House StudioAgency ExperienceProcess-Oriented Environments
About the role
Key responsibilities & impact- Oversee creative operations end-to-end, including project setup, brief intake, quality checks, workload traffic, resource allocation, and final project delivery
- Lead critical brief assessment meetings with the Head of BI/Production and two Executive Creative Directors
- Assess briefs and agree production and creative team allocation and delivery timelines
- Implement a new workflow management platform
- Integrate practical AI tools into daily processes to improve efficiency
- Track team capacity, workload requirements, and resourcing to ensure smooth project delivery
- Manage stakeholders by enforcing deadlines, securing approvals on time, and resolving delivery issues
- Collaborate with Producers, Creatives, Channel Owners, and Brand Integration teams to produce effective creative assets
- Maintain an overview of active projects and prioritise high-impact work during periods of high demand
- Use AI tools to automate routine tasks and streamline project management workflows
- Convert creative briefs into structured project plans, schedules, and resourcing models
- Maintain clear dependency maps and status updates
Requirements
What you’ll need- Solid understanding of end-to-end creative and production processes
- Proven track record managing operations across multiple concurrent creative projects and teams
- Strong attention to detail and organized execution, with focus on driving tasks through final completion
- Ability to thrive in a fast and sometimes stressful work environment
- Proficient in managing project timelines, budgets, and operational dependencies
- At least 5 years of experience in a creative operations role within an in-house studio, agency, or production environment
- Hands-on experience using AI software to improve workflow efficiency
- Proficient with workflow management platforms such as Jira or Monday.com
- Experience collaborating with senior stakeholders and navigating corporate structures
- Experience working in structured, process-oriented, or regulated business environments
Benefits
Comp & perks- Work on projects shaping the future of banking and improving customers’ financial lives
- Freedom to accomplish goals in innovative ways
- Collaborative, empowered, and forward-thinking team culture
- Opportunities for professional growth, learning new technologies, taking on new challenges, and owning interesting work from day one
- Flexible working
- Fair, open, and safe working environment with compassion and inclusion
- Company-enhanced salary sacrifice pension scheme with 7% employer contribution
- Private Medical Insurance with Vitality, including mental health support and cancer care
- Partner discounts with Waitrose, Mr&Mrs Smith, and Peloton
- 25 days holiday, plus flexible use of public holiday allowance
- Extra day’s holiday for your birthday
- Life Insurance at 4x your salary
- 16 hours of paid volunteering time per year
- Ability to buy or sell annual leave
- Generous family-friendly policies
- Increased annual leave with length of service
- Option to buy or sell up to five extra days off
- Incentivised refer a friend scheme
- Perkbox membership with retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
- Cycle to Work initiative
- Salary Sacrificed Gym partnerships
- Electric Vehicle (EV) leasing