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Starling Bank

Senior Creative Operations Manager

Starling Bank

. Oversee creative operations end-to-end, including project setup, brief intake, quality checks, workload traffic, resource allocation, and final project delivery .

Posted 10/9/2026full-timeLondon • United KingdomSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing end-to-end creative operations, including project setup, resource allocation, and stakeholder management, while leveraging AI tools and workflow management platforms to enhance efficiency and project delivery.

Highest-signal resume keywords
Creative Operations ManagementProject Timeline ManagementAI Workflow IntegrationStakeholder CollaborationWorkflow Management Platforms

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
End-to-End Creative ProcessesProject ManagementBudget ManagementOperational DependenciesResource AllocationQuality ChecksCreative Brief AssessmentTask AutomationCapacity TrackingStructured Project Plans
Soft Skills
Attention to DetailOrganizational SkillsAbility to Thrive Under PressureEffective CommunicationProblem-Solving
Tools & Technologies
AI SoftwareJiraMonday.comWorkflow Management Platforms
Industry Keywords
Creative ProjectsProduction EnvironmentIn-House StudioAgency ExperienceProcess-Oriented Environments

About the role

Key responsibilities & impact
  • Oversee creative operations end-to-end, including project setup, brief intake, quality checks, workload traffic, resource allocation, and final project delivery
  • Lead critical brief assessment meetings with the Head of BI/Production and two Executive Creative Directors
  • Assess briefs and agree production and creative team allocation and delivery timelines
  • Implement a new workflow management platform
  • Integrate practical AI tools into daily processes to improve efficiency
  • Track team capacity, workload requirements, and resourcing to ensure smooth project delivery
  • Manage stakeholders by enforcing deadlines, securing approvals on time, and resolving delivery issues
  • Collaborate with Producers, Creatives, Channel Owners, and Brand Integration teams to produce effective creative assets
  • Maintain an overview of active projects and prioritise high-impact work during periods of high demand
  • Use AI tools to automate routine tasks and streamline project management workflows
  • Convert creative briefs into structured project plans, schedules, and resourcing models
  • Maintain clear dependency maps and status updates

Requirements

What you’ll need
  • Solid understanding of end-to-end creative and production processes
  • Proven track record managing operations across multiple concurrent creative projects and teams
  • Strong attention to detail and organized execution, with focus on driving tasks through final completion
  • Ability to thrive in a fast and sometimes stressful work environment
  • Proficient in managing project timelines, budgets, and operational dependencies
  • At least 5 years of experience in a creative operations role within an in-house studio, agency, or production environment
  • Hands-on experience using AI software to improve workflow efficiency
  • Proficient with workflow management platforms such as Jira or Monday.com
  • Experience collaborating with senior stakeholders and navigating corporate structures
  • Experience working in structured, process-oriented, or regulated business environments

Benefits

Comp & perks
  • Work on projects shaping the future of banking and improving customers’ financial lives
  • Freedom to accomplish goals in innovative ways
  • Collaborative, empowered, and forward-thinking team culture
  • Opportunities for professional growth, learning new technologies, taking on new challenges, and owning interesting work from day one
  • Flexible working
  • Fair, open, and safe working environment with compassion and inclusion
  • Company-enhanced salary sacrifice pension scheme with 7% employer contribution
  • Private Medical Insurance with Vitality, including mental health support and cancer care
  • Partner discounts with Waitrose, Mr&Mrs Smith, and Peloton
  • 25 days holiday, plus flexible use of public holiday allowance
  • Extra day’s holiday for your birthday
  • Life Insurance at 4x your salary
  • 16 hours of paid volunteering time per year
  • Ability to buy or sell annual leave
  • Generous family-friendly policies
  • Increased annual leave with length of service
  • Option to buy or sell up to five extra days off
  • Incentivised refer a friend scheme
  • Perkbox membership with retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Cycle to Work initiative
  • Salary Sacrificed Gym partnerships
  • Electric Vehicle (EV) leasing