Client Success Manager

StarRez, Inc.

. Identify key stakeholders and decision-makers at prospective institutions and property groups .

Posted 9/17/2026full-timeRemote • United StatesJunior💰 $48,000 - $55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client onboarding, relationship management, and customer success within the real estate or higher education sectors. Proficient in utilizing CRM tools to enhance client engagement and support SaaS platforms.

Highest-signal resume keywords

Customer Service ExperienceCRM Tools ProficiencyRelationship-Building SkillsAnalytical Problem-SolvingSaaS Support Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationDetail-OrientedInterpersonal Abilities

Tools & Technologies

SalesforceHubSpot

Industry Keywords

Real EstateStudent HousingHigher EducationOff-Campus Housing MarketUniversity Partnerships

About the role

Key responsibilities & impact

Identify key stakeholders and decision-makers at prospective institutions and property groups
Lead onboarding and implementation support for new clients
Conduct regular 30-, 60-, and 90-day check-ins with new clients to ensure smooth adoption
Engage existing clients to support renewals and drive long-term partnerships
Maintain detailed and up-to-date records of activities in the CRM system
Participate in regular internal meetings, including team updates and 1:1 check-ins
Collaborate with sales and operations teams to deliver an outstanding customer experience
Report to the Team Lead, Customer Success

Requirements

What you’ll need

1+ year of experience in customer service or client-facing roles
Strong verbal and written communication skills
Excellent relationship-building and interpersonal abilities
Detail-oriented with strong analytical and problem-solving skills
Comfortable working independently in a remote environment
Experience using CRM tools such as Salesforce or HubSpot
Background in real estate, student housing, or higher education preferred
Understanding of the off-campus housing market or university partnerships preferred
Experience supporting SaaS or technology platforms preferred

Benefits

Comp & perks

Full benefits including health care
Paid time off
Life insurance
401k plan with company match for eligible team members
Supportive team environment with learning and development opportunities
Opportunity to work at a well-established company in business for over 30+ years
Supportive, caring, high-performing team environment