StarRez, Inc.

Sales Development Rep

• Research accounts and contacts in the higher education and student property markets
• Craft and send personalized prospecting emails
• Make outbound phone calls and build rapport with prospective customers
• Use Salesforce, Gong Engage, cold calling, social media, LinkedIn Sales Navigator, email, and referrals to connect with potential leads
• Set up meetings or calls between qualified prospects and Account Executives
• Understand StarRez products, solutions, value propositions, and customer pain points
• Overcome objections and stay informed on competitive offerings and market trends
• Collaborate with Sales, Marketing, and Enablement teams on outreach strategies and messaging
• Meet or exceed monthly goals for pipeline generation, bookings sourced, and outreach activity
• Report progress to leadership through weekly and monthly updates, team meetings, and huddles
• Identify opportunities to improve tools, suggest technologies, and refine workflows
• Experiment with new outreach tactics to drive performance

Sales Development Representative

Customer Success Manager

• Identify key stakeholders and decision-makers at prospective institutions and property groups
• Lead onboarding and implementation support for new clients
• Conduct regular 30-, 60-, and 90-day check-ins with new clients to ensure smooth adoption
• Engage existing clients to support renewals and drive long-term partnerships
• Maintain detailed and up-to-date records of activities in the CRM system
• Participate in regular internal meetings, including team updates and 1:1 check-ins
• Collaborate with sales and operations teams to deliver an outstanding customer experience
• Report to the Team Lead, Customer Success

Sales Development Representative

Client Success Manager