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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in investigating card and ACH disputes, managing the chargeback lifecycle, and applying consumer payment regulations such as Reg E and Nacha. Proficient in analyzing complex transaction data to detect fraud and document findings in clear, audit-ready summaries.
Highest-signal resume keywords
Reg E ExpertiseChargeback Lifecycle ManagementFraud Detection and AnalysisAI Tools ExperienceDetail-Oriented Documentation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Mobile Deposit Capture ProcessingTransaction Dispute ResolutionRegulatory ComplianceData AnalysisRisk Management
Soft Skills
Detail-OrientedHighly OrganizedProactive Team PlayerEffective Communication
Tools & Technologies
AI Technology
Industry Keywords
Consumer Payment RulesNachaMasterCard RulesDebit Network Rules
About the role
Key responsibilities & impact- Investigate card and ACH disputes according to Reg E, MasterCard, and debit network rules
- Resolve disputes within applicable regulatory timeframes
- Manage the end-to-end chargeback lifecycle and minimize financial loss
- Review and decide remote deposit capture checks, returns, and adjustments
- Investigate suspicious account activity, high-risk transaction patterns, and customer demographics to identify and mitigate fraud
- Synthesize complex data into well-reasoned fraud and dispute determinations
- Document findings in clear, concise investigative summaries
- Contribute to collaboration, continuous improvement, and effective risk management
- Use new technology, including AI, to improve processes and ensure accurate decisions
Requirements
What you’ll need- 3–5 years’ experience in mobile deposit capture processing, debit card and ACH dispute investigations and resolutions
- Expertise with consumer payment rules and regulations, including Reg E, Nacha, card and network rules
- Proven experience resolving transaction disputes and conducting chargeback lifecycle management according to Reg E, MasterCard and debit network rules
- Track record of meeting strict regulatory deadlines and network timeframes without sacrificing quality or accuracy
- Strong understanding of risk and controls
- Ability to analyze complex transaction histories, behavioral patterns, and customer demographics to detect anomalous or fraudulent activity
- Ability to synthesize incomplete or conflicting information into clear, logical, and accurate determinations
- Experience with AI tools recommended
- Detail-oriented and highly organized with excellent grammar
- Capable of writing objective, audit-ready investigative summaries
- Ability to prioritize tasks in a fast-paced environment
- Proactive team player who contributes to risk management, knowledge sharing, and process improvement
Benefits
Comp & perks- Comprehensive total rewards package, comprising compensation (salary and equity) and health care benefits
- Complimentary subscription to Stash+ account
- Flexible work policy blending working from home with in-person collaboration at the NYC office
- Flexible PTO
- Work-from-home equipment stipends
- Home internet subsidy
- Paid Parental Leave for birth-giving and non-birth-giving parents (Primary & Secondary)
- Enhanced health and wellness benefits through One Medical and Maven Health