Stash

Operations

• Investigate card and ACH disputes according to Reg E, MasterCard, and debit network rules
• Resolve disputes within applicable regulatory timeframes
• Manage the end-to-end chargeback lifecycle and minimize financial loss
• Review and decide remote deposit capture checks, returns, and adjustments
• Investigate suspicious account activity, high-risk transaction patterns, and customer demographics to identify and mitigate fraud
• Synthesize complex data into well-reasoned fraud and dispute determinations
• Document findings in clear, concise investigative summaries
• Contribute to collaboration, continuous improvement, and effective risk management
• Use new technology, including AI, to improve processes and ensure accurate decisions

Operations Associate