Bilingual Health Care Customer Service Representative

State Collection Service, Inc.

. Handle inbound and outbound calls in a high-tech environment .

Posted 10/2/2026full-timeRemote • United StatesJunior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in handling inbound and outbound calls in a high-tech environment while adhering to compliance standards such as FDCPA, FCRA, and HIPAA. Proficient in medical terminology, patient billing, and healthcare insurance, with strong organizational skills to manage multiple tasks in a fast-paced setting.

Highest-signal resume keywords

Call Center ExperienceMedical Terminology KnowledgePatient Billing ExpertiseBilingual CapabilityCompliance with HIPAA

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payment ProcessingBilling Issue ResolutionClient Enquiry InvestigationPayment Arrangement MonitoringHealthcare Administration Knowledge

Soft Skills

Strong Organization SkillsTeam CollaborationFlexibility in Scheduling

Tools & Technologies

High-Speed Internet ConnectionCamera for Remote Work

Industry Keywords

FDCPAFCRAHIPAAHealthcare InsuranceFinancial Assistance

About the role

Key responsibilities & impact

Handle inbound and outbound calls in a high-tech environment
Resolve general questions regarding insurance and financial assistance
Process payments
Resolve billing and payment issues using established work queues and call pools
Respond professionally and thoroughly to patient/account-holder information requests
Gain payment or arrange payment on behalf of the client as appropriate
Follow client-specific protocols and policies
Investigate and respond to client enquiries
Enter and monitor payment arrangements
Adhere to FDCPA, FCRA, HIPAA and other applicable laws
Work in a fast-paced, team-based environment

Requirements

What you’ll need

1+ years’ experience working in a call center or customer service function where contact with the public was a daily duty
Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred
Ability to work successfully in a fast-paced, deadline-oriented environment
Strong organization skills and ability to work on multiple tasks simultaneously
Flexibility in scheduling and assignments, including regular evening and Saturday work as business requires
Ability to work successfully and cooperatively within a team-based environment
Bilingual capability for bilingual calls
Broadband internet connection; no DSL or dial-up
Hard-wired internet connection required; no Wi-Fi or Wi-Fi hotspots
Minimum internet speed of 40 Mbps download and 5 Mbps upload
Camera required to remain on from training start through the end of each scheduled shift, excluding designated breaks and lunch
Remote workers must be based in the United States and reside in one of the listed eligible states

Benefits

Comp & perks

Health insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
401K with employer match
HSA/Flexible spending accounts
Paid time off starting at 90 days
Annual profit sharing
7 paid holidays
Family Friendly Events
Wellness Programs/Gym Reimbursement
All necessary equipment and technical support provided
Opportunity to earn quarterly performance increases up to an additional $2.00/hr in the first 12 months