State Collection Service, Inc.

Customer Support

• Handle inbound and outbound calls in a high-tech environment
• Resolve insurance, financial assistance, billing and payment questions
• Make and answer calls on behalf of clients using established work queues and call pools
• Respond professionally and thoroughly to patient/account-holder information requests
• Obtain payments or arrange payment on behalf of clients as appropriate
• Follow client-specific protocols and policies
• Investigate and respond to client inquiries
• Enter and monitor payment arrangements
• Adhere to FDCPA, FCRA, HIPAA and other applicable laws
• Work scheduled shifts, including evening and Saturday coverage

Bilingual Healthcare Customer Service Representative – 2nd Shift

• Handle inbound and outbound calls in a high-tech environment
• Resolve general questions regarding insurance and financial assistance
• Process payments
• Resolve billing and payment issues using established work queues and call pools
• Respond professionally and thoroughly to patient/account-holder information requests
• Gain payment or arrange payment on behalf of the client as appropriate
• Follow client-specific protocols and policies
• Investigate and respond to client enquiries
• Enter and monitor payment arrangements
• Adhere to FDCPA, FCRA, HIPAA and other applicable laws
• Work in a fast-paced, team-based environment

Bilingual Health Care Customer Service Representative

• Handle inbound and outbound calls in a high-tech environment
• Resolve general questions regarding insurance and financial assistance
• Process payments
• Make and answer calls on behalf of clients to resolve billing and payment issues using established work queues and call pools
• Respond professionally and thoroughly to patient/account-holder information requests
• Gain payment or arrange payment on behalf of clients as appropriate
• Follow client-specific protocols and policies
• Investigate and respond to client inquiries
• Enter and monitor payment arrangements
• Adhere to FDCPA, FCRA, HIPAA and other applicable laws
• Work Monday–Friday, 11:00 a.m.–8:00 p.m. CST, with every other Saturday, 10:00 a.m.–2:00 p.m. CST

Health Care Customer Service Representative – 2nd Shift

• Handle inbound and outbound calls in a high-tech environment
• Resolve general questions regarding insurance and financial assistance
• Process payments
• Make and answer calls on behalf of clients to resolve billing and payment issues using established work queues and call pools
• Respond professionally and thoroughly to patient/account-holder information requests
• Gain payment or arrange payment on behalf of clients as appropriate
• Follow client-specific protocols and policies
• Investigate and respond to client inquiries
• Enter and monitor payment arrangements
• Adhere to FDCPA, FCRA, HIPAA, and other applicable laws
• Work Monday–Friday, 11:00 a.m.–8:00 p.m. CST, plus every other Saturday, 10:00 a.m.–2:00 p.m. CST

Client Services Representative

• Act as the day-to-day liaison between the company and its clients
• Handle client information requests, issues, and other client-related tasks
• Manage client correspondence, requests for information, and issues in a timely, professional, and thorough manner
• Assist in preparing and conducting client meetings by gathering and formatting activity and performance data, developing agendas, coordinating schedules, and updating meeting trackers and follow-up items
• Facilitate meetings by scheduling them, conducting pre-meeting audits, organizing preparation meetings, coordinating meeting booklet drafts, and serving as final editor and proofreader
• Document and publish meeting minutes and open appropriate tickets arising from meetings
• Participate in internal meetings with the manager, team, and staff from other departments
• Respond to internal staff inquiries regarding clients and accounts
• Produce and distribute reports on client and department activity
• Communicate proactively with clients and internal teams regarding business issues, company changes, and ideas
• Inform company staff proactively about client issues, concerns, and changes
• Seek additional business opportunities with existing and prospective clients and inform Sales, Marketing, and other staff
• Learn clients’ systems of record as needed
• Support department goals and notify management and teammates of problems affecting goal achievement
• Work to obtain the best possible account solution for the company and client
• Complete special projects and duties assigned by the manager
• Assist with departmental measurement activities
• Assist Client Service and Business Support departments as needed
• Assist in training and mentoring employees
• Improve practices and procedures to save money, improve quality, and save time
• Keep Work Instructions updated within the department and company database
• Ensure staff activities meet company quality, compliance, and client-specific standards
• Represent State Collection Service with professional and ethical work standards

Client Service Account Specialist

• Handle inbound and outbound calls in a high-tech environment
• Resolve general questions regarding insurance and financial assistance
• Process payments
• Make and answer calls on behalf of clients to resolve billing and payment issues using established work queues and call pools
• Respond professionally and thoroughly to patient/account-holder information requests
• Gain payment or arrange payment on behalf of clients as appropriate
• Follow client-specific protocols and policies
• Investigate and respond to client enquiries
• Enter and monitor payment arrangements
• Adhere to FDCPA, FCRA, HIPPA, and other applicable laws
• Work in a fast-paced, team-based environment

• Handle inbound and outbound calls in a high-tech environment
• Make and answer calls in the client’s name to resolve billing and payment issues using established work queues and call pools
• Respond to patient/account-holder requests for information professionally and thoroughly
• Gain payment or arrange payment on behalf of the client as appropriate
• Follow client-specific protocols and policies
• Investigate and respond to client enquiries as needed
• Enter and monitor payment arrangements
• Adhere to FDCPA, FCRA, HIPPA, and other applicable laws