Bilingual Healthcare Customer Service Representative – 2nd Shift

State Collection Service, Inc.

. Handle inbound and outbound calls in a high-tech environment .

Posted 10/2/2026full-timeRemote • United StatesJunior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in handling inbound and outbound calls in a high-tech environment while adhering to FDCPA, FCRA, and HIPAA regulations. Proficient in medical terminology, patient billing, and healthcare insurance, with strong organizational skills to manage multiple tasks effectively.

Highest-signal resume keywords

Call Center ExperienceMedical Terminology KnowledgePatient Billing ExpertiseBilingual CapabilityStrong Organizational Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Insurance ResolutionPayment ArrangementClient Inquiry InvestigationHigh-Tech Environment ProficiencyHealthcare Administration Knowledge

Soft Skills

Team CollaborationFlexibility in SchedulingProfessional CommunicationMultitasking AbilityDeadline Orientation

Tools & Technologies

Broadband Internet ConnectionCamera for Remote Work

Industry Keywords

FDCPA ComplianceFCRA ComplianceHIPAA ComplianceHealthcare InsuranceCustomer Service

About the role

Key responsibilities & impact

Handle inbound and outbound calls in a high-tech environment
Resolve insurance, financial assistance, billing and payment questions
Make and answer calls on behalf of clients using established work queues and call pools
Respond professionally and thoroughly to patient/account-holder information requests
Obtain payments or arrange payment on behalf of clients as appropriate
Follow client-specific protocols and policies
Investigate and respond to client inquiries
Enter and monitor payment arrangements
Adhere to FDCPA, FCRA, HIPAA and other applicable laws
Work scheduled shifts, including evening and Saturday coverage

Requirements

What you’ll need

1+ years’ experience working in a call center or customer service function with daily public contact
Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred
Ability to work successfully in a fast-paced, deadline-oriented environment
Strong organizational skills and ability to work on multiple tasks simultaneously
Flexibility in scheduling and assignments, including regular evening and Saturday work as required
Ability to work successfully and cooperatively within a team-based environment
Bilingual capability for bilingual calls
Broadband internet connection; no DSL or dial-up
Hard-wired internet connection required; no Wi-Fi or hotspots
Minimum internet speeds of 40 Mbps download and 5 Mbps upload
Camera must remain on during training and scheduled shifts except designated breaks and lunch; post-training use as directed by supervisor/team
Remote workers must be based in the United States and reside in one of the listed eligible states
Successful completion of all post-offer processing

Benefits

Comp & perks

Health insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
401(k) with employer match
HSA/Flexible spending accounts
Paid time off starting at 90 days
Annual profit sharing
7 paid holidays
Family-friendly events
Wellness programs/Gym reimbursement
All necessary equipment and technical support provided
Quarterly performance increases up to an additional $2.00/hr in the first 12 months for eligible shifts