Bilingual Healthcare Customer Service Representative – 2nd Shift

State Collection Service, Inc.

. Handle inbound and outbound calls in a high-tech environment .

Posted 9/15/2026full-timeRemote • Alabama • United StatesJunior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in handling inbound and outbound calls in a high-tech environment, with a strong understanding of medical terminology, patient billing, and healthcare insurance. Proven ability to work effectively in a fast-paced, team-oriented setting while adhering to compliance standards such as FDCPA, FCRA, and HIPAA.

Highest-signal resume keywords

Call Center ExperienceMedical Terminology KnowledgePatient Billing ExpertiseBilingual CommunicationCompliance with FDCPA, FCRA, HIPAA

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payment ProcessingClient Enquiry InvestigationPayment Arrangement MonitoringInsurance KnowledgeHealthcare Administration

Soft Skills

Strong Organization SkillsTeam CollaborationFlexibility in SchedulingAbility to Multitask

Tools & Technologies

High-Speed Internet ConnectionCamera for Remote Work

Industry Keywords

Healthcare InsuranceFinancial AssistancePatient Account ManagementCall Handling Protocols

About the role

Key responsibilities & impact

Handle inbound and outbound calls in a high-tech environment
Resolve general questions regarding insurance and financial assistance
Process payments
Make and answer calls on behalf of clients to resolve billing and payment issues using established work queues and call pools
Respond professionally and thoroughly to patient/account-holder information requests
Gain payment or arrange payment on behalf of clients as appropriate
Follow client-specific protocols and policies
Investigate and respond to client enquiries
Enter and monitor payment arrangements
Adhere to FDCPA, FCRA, HIPPA, and other applicable laws
Work in a fast-paced, team-based environment

Requirements

What you’ll need

1+ years’ experience working in Call Center or Customer Service function where contact with the public was a part of daily duties
Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred
Ability to work successfully in a fast-paced, deadline-oriented environment
Strong organization skills
Ability to work on multiple tasks simultaneously
Flexibility in scheduling and assignments, including regular evening and Saturday work as business requires
Ability to work successfully and cooperatively within a team-based environment
Bilingual candidates will provide additional support for bilingual calls
Broadband internet connection (No DSL or Dial Up)
Hard wired internet connection required (no Wi-Fi or Wi-Fi hotspots)
Minimum internet speed of 40 Mbps download and 5 Mbps upload
Camera required from the start of training through the end of each scheduled shift, excluding designated breaks and lunch; after training, as directed by supervisor or team expectations
Remote workers must be based in the United States and reside in AZ, NV, ID, MT, OH, TX, OK, KS, LA, AR, MO, IL, IA, MN, WI, MI, IN, KY, TN, MS, AL, GA, FL, NC, SC, PA, MD, or NM
Successful completion of all post-offer processing required

Benefits

Comp & perks

Health insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
401K with employer match
HSA/Flexible spending accounts
Paid time off starting at 90 days
Annual profit sharing
7 paid holidays
Family Friendly Events
Wellness Programs/Gym Reimbursement
All necessary equipment and technical support provided
Quarterly performance increases up to an additional $2.00/hr in the first 12 months