Client Service Account Specialist

State Collection Service, Inc.

. Act as the day-to-day liaison between the company and its clients .

Posted 9/15/2026full-timeRemote • Alabama • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client-facing skills with a focus on customer service, effective communication, and problem resolution. Proficient in managing client correspondence, preparing reports, and adhering to compliance standards.

Highest-signal resume keywords

Client Relationship ManagementReport Creation and AnalysisStrong Communication SkillsOrganization and Time ManagementKnowledge of FDCPA, FCRA, HIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Report AnalysisClient Information ManagementMeeting CoordinationData FormattingProblem Resolution

Soft Skills

Rapport-BuildingAttention to DetailFlexibilityArticulate CommunicationTeam Collaboration

Tools & Technologies

MS-WordMS-ExcelMS-PowerPointMS-OutlookInternet

Industry Keywords

Patient BillingClient-FacingB2B ExperienceCompliance StandardsCustomer Service

About the role

Key responsibilities & impact

Act as the day-to-day liaison between the company and its clients
Handle client information requests, issues, and other client-related tasks
Manage client correspondence, requests for information, and issues in a timely, professional, and thorough manner
Assist in preparing and conducting client meetings by gathering and formatting activity and performance data, developing agendas, coordinating schedules, and updating meeting trackers and follow-up items
Facilitate meetings by scheduling them, conducting pre-meeting audits, organizing preparation meetings, coordinating meeting booklet drafts, and serving as final editor and proofreader
Document and publish meeting minutes and open appropriate tickets arising from meetings
Participate in internal meetings with the manager, team, and staff from other departments
Respond to internal staff inquiries regarding clients and accounts
Produce and distribute reports on client and department activity
Communicate proactively with clients and internal teams regarding business issues, company changes, and ideas
Inform company staff proactively about client issues, concerns, and changes
Seek additional business opportunities with existing and prospective clients and inform Sales, Marketing, and other staff
Learn clients’ systems of record as needed
Support department goals and notify management and teammates of problems affecting goal achievement
Work to obtain the best possible account solution for the company and client
Complete special projects and duties assigned by the manager
Assist with departmental measurement activities
Assist Client Service and Business Support departments as needed
Assist in training and mentoring employees
Improve practices and procedures to save money, improve quality, and save time
Keep Work Instructions updated within the department and company database
Ensure staff activities meet company quality, compliance, and client-specific standards
Represent State Collection Service with professional and ethical work standards

Requirements

What you’ll need

2+ years’ experience in a business-to-business, Patient Billing or Client-Facing function
Personal Computing skills, including MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, Internet, and keyboarding
Ability to create, maintain, analyze and distribute reports
Strong rapport-building and problem resolution skills
Ability to work successfully in a fast-paced, deadline-oriented environment
Strong organization skills
Ability to work on multiple tasks simultaneously
Articulate written and verbal communications skills
Ability to present in front of diverse audiences, including internal staff, clients, and industry professionals
Strong focus upon Customer Service and deliverables and significant attention to detail
Flexibility to travel to client meetings and conferences
Remote workers must be based in the United States and must reside in one of the following states: Arizona, Nevada, Idaho, Montana, Ohio, Texas, Oklahoma, Kansas, Louisiana, Arkansas, Missouri, Illinois, Iowa, Minnesota, Wisconsin, Michigan, Indiana, Kentucky, Tennessee, Mississippi, Alabama, Georgia, Florida, North Carolina, South Carolina, Pennsylvania, Maryland, or New Mexico
Adherence to all FDCPA, FCRA, HIPAA and applicable laws, as well as SCS company policies
Successful completion of all post-offer processing

Benefits

Comp & perks

Health insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
401(k) with employer match
HSA/Flexible spending accounts
Paid time off
7 paid holidays: Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day
Family Friendly Events
Wellness Programs/Gym Reimbursement
All necessary equipment and technical support provided