Health Care Customer Service Representative – 2nd Shift

State Collection Service, Inc.

. Handle inbound and outbound calls in a high-tech environment .

Posted 9/22/2026full-timeRemote • United StatesJunior💰 $16 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in handling inbound and outbound calls in a high-tech environment, with a strong understanding of medical terminology, patient billing, and healthcare insurance. Proven ability to adhere to compliance standards such as FDCPA, FCRA, and HIPAA while providing exceptional customer service.

Highest-signal resume keywords

Call Center ExperienceMedical Terminology KnowledgePatient Billing ExpertiseBilingual CommunicationCompliance Adherence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payment ProcessingClient Inquiry ResolutionInsurance KnowledgeHealthcare AdministrationPayment Arrangement Monitoring

Soft Skills

Strong Organization SkillsTeam CollaborationFlexibility in SchedulingProfessional Communication

Tools & Technologies

High-Speed Internet ConnectionCamera for Virtual Meetings

Industry Keywords

FDCPAFCRAHIPAAHealthcare InsuranceCustomer Service

About the role

Key responsibilities & impact

Handle inbound and outbound calls in a high-tech environment
Resolve general questions regarding insurance and financial assistance
Process payments
Make and answer calls on behalf of clients to resolve billing and payment issues using established work queues and call pools
Respond professionally and thoroughly to patient/account-holder information requests
Gain payment or arrange payment on behalf of clients as appropriate
Follow client-specific protocols and policies
Investigate and respond to client inquiries
Enter and monitor payment arrangements
Adhere to FDCPA, FCRA, HIPAA and other applicable laws
Work Monday–Friday, 11:00 a.m.–8:00 p.m. CST, with every other Saturday, 10:00 a.m.–2:00 p.m. CST

Requirements

What you’ll need

1+ years’ experience working in a Call Center or Customer Service function where contact with the public was a part of daily duties
Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred
Ability to work successfully in a fast-paced, deadline-oriented environment
Strong organization skills and ability to work on multiple tasks simultaneously
Flexibility in scheduling and assignments, including regular evening and Saturday work as business requires
Ability to work successfully and cooperatively within a team-based environment
Bilingual candidates provide additional support for bilingual calls
Broadband internet connection required; no DSL or dial-up
Hard-wired internet connection required; no Wi-Fi or Wi-Fi hotspots
Minimum internet speed of 40 Mbps download and 5 Mbps upload
Camera must remain on from the start of training through the end of each scheduled shift, excluding designated breaks and lunch; after training, camera use as directed by supervisor or team expectations
Must be based in the United States and reside in one of the listed eligible states
Successful completion of all post-offer processing required

Benefits

Comp & perks

Health, Dental, Vision, Life and Disability Insurance
401K with employer match
HSA/Flexible spending accounts
Paid time off starting at 90 days
Annual profit sharing
7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day
Family Friendly Events
Wellness Programs/Gym Reimbursement
All necessary equipment and technical support provided
Quarterly performance increases up to an additional $2.00/hr in the first 12 months