Administrative Secretary

State of Florida

. Staff the main entrance Information Desk at the St.

Posted 10/13/2026full-timeSt. Petersburg • Florida • United StatesJunior💰 $38,117 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and effective communication abilities while managing client interactions and maintaining confidentiality. Proficient in using office equipment and software to support daily operations in a medical office environment.

Highest-signal resume keywords

Customer Service SkillsMedical Office ExperienceMultiline Telephone System OperationMicrosoft Office ProficiencyPatient Confidentiality Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Demographics InputElectronic Health Record SchedulingOffice Equipment OperationData Retrieval and InputProblem-Solving Skills

Soft Skills

Effective Verbal CommunicationListening SkillsRelationship BuildingAbility to Prioritize ResponsibilitiesCooperative Teamwork

Tools & Technologies

Microsoft OfficeFax MachinesCopy MachinesMultiline Telephone SystemElectronic Health Record System

Certifications & Qualifications

Completion of Form I-9Employment Eligibility Verification through E-VerifySecurity Background Check

Industry Keywords

Patient Confidentiality LawsCall Center ExperienceFast-Paced Customer ServiceHealth Department ServicesBilingual in English and Spanish

About the role

Key responsibilities & impact

Staff the main entrance Information Desk at the St. Petersburg Health Department
Provide information, resources, directions, and other information to clients and visitors in person and by telephone
Direct clients and visitors
Use databases to input client demographics, statistics, and other information
Use telephones, fax machines, copy machines, and other office equipment
Stay current with services provided by DOH Pinellas, including daily activities, classes, and meetings at the St. Pete Center
Keep telephone and extension lists current
Maintain client and visitor confidentiality
Read and respond to email daily
Use the electronic health record to schedule appointments
Provide excellent customer service
Serve as a remote backup for the centralized call center
Provide backup to the Medical Services Admitting Department as needed

Requirements

What you’ll need

At least 1 year experience working in a medical office setting
At least 1 year experience working in a fast-paced customer service position
Ability to prioritize responsibilities
Ability to use office equipment including copy and fax machines
Ability to establish and maintain effective working relationships
Skill in use of a personal computer
Ability to communicate effectively, verbally and in writing
Knowledge of patient confidentiality laws
Ability to operate a multiline telephone system
Ability to use multiple computer programs and software such as Microsoft Office to retrieve and/or input data
Strong internal and external customer service skills
Independent problem-solving skills
Strong verbal communication and listening skills
Ability to work effectively and cooperatively with others
Ability to manage diverse situations
Ability to learn and communicate effectively, orally and in writing, in English
Successful completion of a security background check and/or drug screening
Completion of Form I-9 and employment eligibility verification through E-Verify
Male applicants born on or after October 1, 1962, must meet Selective Services registration or exemption requirements
Preferred: Bilingual in English and Spanish
Preferred: Experience working in a call center

Benefits

Comp & perks

Annual and Sick Leave benefits
Nine paid holidays and one Personal Holiday each year
State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
Retirement plan options, including employer contributions
Flexible Spending Accounts
Tuition waivers
Direct deposit
Veterans’ Preference for eligible candidates
Reasonable accommodation support
Emergency duty compensation/assignment as required