State of Florida

Program Specialist

• Plan and conduct on-site New Provider Enrollment Reviews
• Validate re-enrollment reviews of current Medicaid providers
• Determine whether providers meet Medicaid provider enrollment requirements
• Verify professional licenses, business tax receipts, lease information, and other documentation
• Research internet sources to determine or verify business status and ownership
• Submit findings and recommendations to Medicaid Provider Enrollment for further action
• Coordinate with Medicaid providers, Headquarters staff, and SMMC plans to research and resolve assigned enrollment and site-visit issues
• Document activities in the complaint module according to current protocols
• Represent the Agency in government and community partnerships, Medicaid overview presentations, secret shopper events, transportation boards, community alliances, interagency agreement teams, local planning groups, and HIV planning councils
• Perform other duties as assigned
• Travel 25–50%

Senior Human Services Program Specialist

Operations

• Provide research-based insights and operational support to advance court projects, enhance staff development, and improve organizational effectiveness
• Plan, implement and manage trainings and professional development opportunities for court personnel
• Develop, deliver and coordinate new employee onboarding, role-specific, system, process-change and ongoing professional development training
• Identify training needs, develop learning solutions and keep training current as organizational needs evolve
• Gather and analyze data to inform operational decisions and evaluate work efficiencies
• Evaluate performance metrics and outcome measures to ensure data relevance
• Research and write operations reports and establish training objectives with the management team
• Collect, maintain and coordinate storage of administrative records according to records retention policies
• Manage and coordinate outreach events, milestone recognitions and special projects
• Maintain and organize employee training records and training resources
• Support the Resource Development Department Director with event coordination and recognition
• Contribute to the Administrative Office of the Court newsletter and other publications
• Serve as a liaison and resource with other departments and stakeholders
• Help implement policies and procedures

Court Operations Manager

Analyst

• Serve as a Data and Evaluation Analyst for the Medical Foster Care Program’s Quality Improvement Unit
• Manage program data analysis and evaluation components using quantitative and qualitative data
• Monitor program implementation activities using mixed data approaches
• Develop and execute quality assurance tools to evaluate compliance with Medical Foster Care program models
• Assess operational workflows and identify barriers to effective program delivery
• Manipulate complex raw administrative data and multi-wave longitudinal program performance data
• Conduct advanced data analysis to evaluate trend lines and track performance over time
• Translate analytical findings into actionable quality improvement activities and strategic updates
• Track and evaluate foster care applicant recruitment pipelines and onboarding data
• Analyze implementation metrics within the Family Match recruitment software
• Optimize data tracking systems to improve strategic foster home placements and timeliness
• Generate charts, graphs, tables, and maps to visualize program reach and performance
• Use Qlik, Power BI, or equivalent enterprise BI tools to track operational metrics and depict trends
• Use social, demographic, and population datasets to map service gaps
• Translate complex performance statistics into user-friendly visual assets for diverse stakeholders
• Perform comprehensive process reviews and formal program evaluations
• Analyze key performance metrics to measure program impact and efficacy
• Provide evidence-based recommendations to staff and leadership
• Serve as subject matter expert on data tracking requirements and performance measurements
• Advise management on data-driven strategies for program goal attainment
• Collaborate with program staff, colleagues, and internal and external stakeholders

Data and Evaluation Analyst

• Supervise and direct employees within DCF Revenue Management’s Grants Finance Unit
• Communicate with, motivate, train, and evaluate employees
• Hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees, or effectively recommend such actions
• Develop performance expectations and personal development targets
• Meet regularly with staff to discuss performance and provide coaching
• Complete performance reviews and maintain vacation, work, and timesheet records
• Ensure team coverage and plan employee workloads, workflows, deadlines, objectives, and time utilization
• Direct preparation of financial reports and statements
• Review reports, working papers, and schedules for accuracy
• Provide or arrange staff development, training, and technical assistance
• Develop and maintain policies and procedures
• Ensure compliance with internal and external control procedures and GAAP principles
• Support financial and grant-related analyses, federal and state grant reporting, federal draw reconciliations, and cost allocation methodologies

Operations and Management Consultant Manager

Nurse

• Support medical foster care families and improve outcomes for medically complex children and youth
• Report to the Senior Registered Nursing Supervisor
• Partner with caregivers, medical teams, and community stakeholders
• Provide training, education, and ongoing support to families and caregivers
• Advocate for safe, supportive, family-centered homes
• Conduct home visits, caregiver evaluations, and child/youth care assessments
• Serve as liaison between foster parents, Medicaid plans, and community partners
• Coordinate daily program operations, admissions, and clinical support
• Monitor documentation, services, and caregiver performance for quality assurance
• Provide after-hours guidance when urgent needs arise
• Travel across Orange, Osceola, and Seminole counties, with approximately 30% travel

Registered Nurse Specialist

Program Manager

• Develop monitoring tools for Medicaid services
• Develop processing and reporting tools for Medicaid services
• Ensure compliance with federal regulations, statutes, administrative rules, the Florida Medicaid State Plan, contract requirements, and policies and procedures
• Maintain up-to-date knowledge of the Florida Medicaid program, federal regulations, state statutes, administrative rules and program guidelines
• Coordinate planning and implementation of Medicaid program monitoring reviews
• Collect and analyze data
• Write, edit and develop descriptive reports
• Design, develop and implement quality research models
• Design and edit Excel spreadsheets, tables and graphs
• Coordinate, manage and train peers on implementation of evaluation tools
• Provide data-driven feedback on the quality of Florida’s Medicaid program to federal and state agencies, Medicaid recipients, Medicaid managed care plans and providers

Medical/Health Care Program Analyst

Consultant

• Provide nursing consultation, policy direction, implementation, and technical assistance to Medical Foster Care staff and community partners regarding clinical and programmatic matters
• Support quality improvement methods, concepts, and requirements
• Develop, revise, and maintain Medical Foster Care program policies, the Internal Training Manual, and reports
• Compile and analyze monthly client and staffing reports for quality improvement processes
• Conduct performance improvement activities and annual reviews of Medical Foster Care programs for compliance with federal and state requirements
• Analyze quarterly reports from Children's Medical Services staff or providers and develop an annual report
• Provide statewide consultation and technical assistance regarding program policies and data management
• Review data, documentation, dyads, and plans of care for accuracy and quality
• Participate in work groups, teams, and committees addressing program-related issues
• Perform other work-related duties as assigned

Registered Nursing Consultant

Systems Engineer

• Assist with execution of the Department of Financial Services’ responsibilities for the Florida PALM Project
• Serve as a state subject matter expert in one or more financial process areas
• Establish priorities and due dates with supervisors and leadership; track work items and deadlines
• Prepare presentation materials and lead meetings with state agencies and stakeholders
• Review statutes, rules, and regulatory changes to determine impacts to the Florida PALM solution
• Serve as a functional expert in accounting and financial management functions
• Collaborate with Florida PALM team members, DFS business owners, state agency business owners, enterprise business owners, and stakeholders on functional designs and configurations
• Consult with subject matter experts, business users, and stakeholders; research statewide problems and recommend solutions
• Identify, develop, and update production support processes
• Create, manage, triage, and resolve tickets throughout the system development life cycle
• Troubleshoot and analyze Florida PALM problems and lead corrective actions to resolution
• Coordinate production changes, enhancements, bug fixes, and configuration changes
• Analyze enhancement requests and recommend appropriate actions
• Develop functional design documents and application development document changes
• Conduct in-depth analysis and documentation for configuration changes and existing configuration issues
• Develop and execute test scripts for assigned system modules
• Lead functional reviews for design, testing, and related activities
• Complete approved system configuration changes
• Develop and update Florida PALM Knowledge Center articles
• Assist agencies and enterprise partners with business process change impacts and training
• Identify risks, issues, and design requirements for assigned system modules

Computer Systems Analyst IV – Florida Palm Business Analyst

• Function as an integral member of the Children’s Multidisciplinary Assessment Team (CMAT)
• Provide social work services and support to families and children served by the CMAT program
• Complete day-to-day administrative operations and respond to regional and statewide requests for information about CMAT coordination and staffing
• Raise stakeholder awareness regarding the team
• Review CMAT referrals for appropriateness and obtain necessary paperwork
• Communicate with stakeholders
• Complete psychosocial assessments, including activities of daily living
• Support parental participation and family-centered approaches in the CMAT process
• Participate in determining medically necessary eligibility and available, duration, and limits of supports and services
• Collaborate in decision-making and problem-solving with multidisciplinary team members to determine individualized services
• Communicate relevant information to CMAT members about issues and policies affecting eligibility decisions
• Encourage placement in the least restrictive setting appropriate to medical needs and family wishes
• Complete and disseminate CMAT staffing summaries
• Complete additional CMAT activities within required timeframes
• Document CMAT activities in clients’ CMS electronic medical records
• Facilitate access to client reports and records when proper consent is available
• Provide database information to CMS Central Office as requested
• Participate in training, evaluation, monitoring, and follow-up activities to improve CMAT functions and outcomes
• Ensure completion of level-of-care training for new CMAT members
• Perform other duties as assigned
• Travel approximately 10%

Social Work Services Program Consultant

Accountant

• Ensure payments comply with state laws, department rules, and privacy standards
• Enter and verify financial records using multiple accounting systems and software
• Review and audit invoices, vouchers, and other documents for accuracy and proper approval
• Prepare reports and reconcile financial records
• Support staff, vendors, and auditors as needed
• Complete training, assist with year-end closing, and handle special projects or other duties

Senior Professional Accountant

• Support medical foster care families and improve outcomes for medically complex children and youth
• Partner with caregivers, medical teams, and community stakeholders
• Provide training, education, and ongoing support to families
• Advocate for safe, supportive homes tailored to each child’s needs
• Conduct home visits, caregiver evaluations, and child/youth care assessments
• Liaise between foster parents, Medicaid plans, and community partners
• Coordinate daily program operations, admissions, and clinical support
• Monitor documentation, services, and caregiver performance for quality assurance
• Provide after-hours guidance when urgent needs arise
• Travel throughout Orange, Osceola, and Seminole counties, with 30% travel time
• Report to the Senior Registered Nursing Supervisor

Senior Community Health Nurse

• Perform accounting activities in the Disbursements Section of the Bureau of Financial Services
• Apply Department of Financial Services, FLAIR, and AHCA accounting rules and procedures
• Audit travel reimbursements and/or approve Purchasing Card payments
• Process inter-agency and unencumbered payments in FLAIR and assist with MyFloridaMarketPlace payments
• Conduct internal audit reviews to validate invoices and supporting documentation
• Review three-date stamps, invoice accuracy, compliance, and account coding
• Perform daily quality assurance reviews of Disbursements Section vouchers
• Ensure vouchers are accounted for and filed according to Bureau rules
• Assist in developing a Mentorship Program through internal workshops
• Respond to travel and voucher inquiries from vendors, program offices, the Vendor Ombudsman, and DFS
• Research and resolve discrepancies and disputes
• Participate in the certified forward process by establishing payables for prior-year invoices or payments due as of June 30
• Perform other duties and responsibilities as required

Accountant II

Legal Assistant

• Support the Chief Counsel and Deputy Chief Counsel for the Florida Highway Patrol, as well as other FHP Troop Legal Advisors as assigned.
• Assist attorneys handling Department civil, administrative, and appellate litigation, primarily involving Florida Highway Patrol asset forfeitures.
• Prepare drafts of pleadings, orders, motions, memoranda of law, and other legal correspondence.
• Perform legal research and data collection.
• Manage attorney calendars and track deadlines.
• Maintain litigation files in the case management system.
• File litigation documents with clerks of court and/or judges.
• Request and schedule hearings with courts.

Legal Assistant – Paralegal Specialist II

• Support the Florida Resilient Program and provide technical assistance for planning, funding, permitting, and monitoring of resilience adaptation projects
• Aid grant managers with deliverable reviews, grant workplan reviews, scope of work changes, and eligibility issues
• Help develop guidelines and criteria for reviewing project data and compliance with statutes, rules, and policies
• Conduct technical reviews of proposed adaptation projects, monitoring data, and vulnerability studies
• Prepare written comments, reports, and recommendations for long-term strategies
• Assist with on-site or virtual inspections to evaluate project tasks, deliverables, grant compliance, and project performance
• Review grant applications, identify eligible entities and projects, evaluate and score applications, and provide QA support
• Work with planning, GIS, and Salesforce teams to enhance evaluation processes and develop training materials
• Perform data review and creation, deliverable review, scope of work creation, report writing, project management assistance, coordination, and invoicing
• Assist in developing and reviewing geodatabases, spatial layers, dashboards, mobile applications, and Salesforce data sources
• Coordinate education and outreach activities, including training materials, workshops, conferences, open houses, and event logistics
• Represent Florida Resilient staff in applicant meetings, public meetings, and Department and interagency discussions
• Coordinate with Department sections and program areas to protect Florida’s environment and natural resources
• Perform other duties as assigned

Planning Analyst

• Provide second-level desktop support and problem resolution to local and remote users
• Provide technical assistance regarding software, hardware, communications, printers, databases, and account management
• Resolve user-reported problems using available tools and procedures
• Enforce desktop support service level agreements with end users
• Log, track, route, escalate, and respond to service requests using service desk software
• Maintain customer communications throughout the resolution process
• Record and document all problem-solving actions
• Recommend procedures and guidelines to support operational objectives and resolve operational issues
• Set up computer equipment and manage computer accounts
• Maintain computers, copiers, scanners, air cards, and fax machines
• Research relevant emerging technologies and recommend products or services
• Identify methods for improving use of existing hardware and software
• Attend technical meetings and training sessions
• Analyze, troubleshoot, and correct individual and office network connectivity problems
• Coordinate with Systems staff as required
• Perform other related tasks as requested