Community Service Officer – State LE Dispatcher

State of Florida

. Respond to emergency and non-emergency calls .

Posted 9/29/2026full-timeJacksonville • Florida • United StatesSeniorLead💰 $37,937 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in emergency communication and dispatching, with the ability to maintain professionalism under pressure. Capable of effectively coordinating with law enforcement and applying critical thinking in high-stress situations.

Highest-signal resume keywords

911 Public Safety Telecommunicator CertificationTwo-Way Radio OperationComputer Aided Dispatch SystemsClear Verbal CommunicationCritical Thinking and Decision-Making

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Emergency Call ResponseDispatching Law EnforcementRadio Communication MonitoringIncident DocumentationInformation RelayMultitaskingUnderstanding Law Enforcement Terminology

Soft Skills

ProfessionalismActive ListeningCooperation with Law EnforcementComposure Under Stress

Tools & Technologies

Multi-Line TelephonesComputers

Certifications & Qualifications

911 Public Safety Telecommunicator Certification

Industry Keywords

CJIS Security ClearanceSLERS Security ClearanceBackground CheckDrug ScreeningMedical ExaminationPsychological Examination

About the role

Key responsibilities & impact

Respond to emergency and non-emergency calls
Dispatch troopers and other state law enforcement officers
Monitor and respond to radio and data communications traffic
Coordinate efforts between the Florida Highway Patrol and other agencies, including the Florida Department of Transportation after crashes
Receive, relay, and document call and incident details, law enforcement activity, and other information
Serve as the vital communications link between the public and law enforcement
Complete four-month classroom and on-the-job training across orientation, call taking, radio, combined call taking and radio, and shadowing phases
Participate in the 911 Public Safety Telecommunicator exam and certification process

Requirements

What you’ll need

Willingness and ability to work rotating days and shifts, including weekends and holidays, to ensure 24/7 coverage
Must be 18 years of age or older
High school diploma or general equivalency diploma required
Must successfully complete Level 2 background, CJIS, and SLERS security clearances, including fingerprint-based criminal records checks
Must successfully complete drug screening, medical examination, and psychological examination
Must be a U.S. citizen or lawfully authorized alien worker
Must provide proof of U.S. citizenship or authorization to work in the U.S.
FLHSMV does not provide employment sponsorship for H-1B, CPT, OPT, or STEM OPT
Must obtain 911 Public Safety Telecommunicator certification within 12 months of hire
Ability to maintain professionalism and composure during emergencies and stressful situations
Clear verbal communication and active listening skills
Ability to work cooperatively with law enforcement officers and agency partners
Ability to understand, interpret, and apply information, maps, rules, regulations, policies, procedures, and law enforcement terminology
Critical thinking, judgment, and decision-making ability
Ability to multitask across calls, caller interaction, information updates, and radio communications
Ability to maintain confidentiality and integrity
Proficiency operating two-way radio systems, multi-line telephones, computers, and Computer Aided Dispatch systems

Benefits

Comp & perks

Annual and sick leave package
Nine paid holidays
State health and life insurance
Supplemental disability, dental, and vision insurance options
Contributory retirement plan
Member Assistance Program
Career growth and educational opportunities
Tuition assistance to state universities and community colleges for full-time members
15% evening shift differential pay additive
10% midnight shift differential pay additive
Competitive Market Pay salary additive of $416.65 monthly for eligible counties, except Tallahassee, Florida
Four-month classroom and on-the-job training program
Exam cost covered for the 911 Public Safety Telecommunicator exam