Customer Service Specialist

State of Florida

. Assist RSIIs, RSIIIs, GAIs, and GAIIs with complex questions related to health care practitioner license maintenance .

Posted 10/14/2026full-timeTallahassee • Florida • United StatesJuniorMid-Level💰 $42,562 - $43,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in health care practitioner license maintenance, including processing renewals, certifications, and providing technical assistance. Proficient in customer service, effective communication, and database research to support licensing inquiries and compliance.

Highest-signal resume keywords

Customer Service ExperienceLicense Renewal ProcessingEffective CommunicationDatabase Research SkillsKnowledge of Healthcare Regulations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

License MaintenanceFee ProcessingData VerificationDatabase ResearchOffice ProceduresStatute InterpretationContinuing Education RulesTechnical AssistanceMultitaskingEmergency Duty Preparedness

Soft Skills

Effective CommunicationInterpersonal SkillsOrganizational SkillsIndependenceProblem-Solving

Tools & Technologies

LEIDSWord Processing SoftwareEmail SoftwareSpreadsheet Software

Certifications & Qualifications

Form I-9 CompletionE-Verify Employment Eligibility

Industry Keywords

Health Care Practitioner LicensingDepartment of RevenueHealthcare Profession BoardsAdministrative SuspensionsDisciplinary Actions

About the role

Key responsibilities & impact

Assist RSIIs, RSIIIs, GAIs, and GAIIs with complex questions related to health care practitioner license maintenance
Process license renewals, license certifications, practitioner profile updates, Department of Revenue suspensions, and reinstatements
Assist with inbound chats and review conversational insights for the department’s ELI chat team
Assist with initial license, renewal, and miscellaneous fee deposits
Assist the Team Lead with training new and existing employees on fee-deposit processes
Act as Delegated Authority when the Supervisor and Team Lead are out of the office
Provide verbal and written direction, technical assistance, and guidance to licensed health care practitioners regarding license renewal and issuance, disciplinary actions, administrative suspensions, and license verifications
Conduct complex licensing-database research to respond to complaints and inquiries from the public, applicants, licensees, and DOH staff
Independently analyze post-licensure inquiries returned by the contracted vendor
Review licensure certification requests and validate processing fees
Conduct fee transactions in LEIDS and no-pay transactions for exempt customers
Verify licensure data, including original licensure dates, expiration dates, birthdates, education history, Social Security numbers, and home addresses
Report major corrections to the supervisor
Perform other related projects or duties as assigned by management

Requirements

What you’ll need

Minimum of 2 years of customer service experience handling inbound calls and/or chats
Ability to interpret and apply continuing education and financial responsibility rules of multiple Healthcare Profession Boards
Ability to communicate effectively via phone, email, and public-facing settings
Ability to understand and explain statutes, rules, and regulations
Ability to deal effectively with people
Ability to work independently
Knowledge of office procedures and practices
Ability to organize and multitask
Working knowledge of word processing, email, and spreadsheet software
Must work in a professional office environment and remain seated at a computer workstation for extended periods
Must be willing to physically come into the office during core business hours of 8 a.m.–5 p.m.
Current authorization to work in the United States without employer sponsorship; sponsorship is unavailable, including STEM OPT and/or Form I-983
Ability to learn and communicate effectively, orally and in writing, in English
Successful security background check and/or drug screening
Completion of Form I-9 and E-Verify employment eligibility verification
Selective Service registration or exemption for applicable male applicants
May be required to perform emergency duty before, during, and/or beyond normal work hours or days

Benefits

Comp & perks

Annual and sick leave benefits
Nine paid holidays and one personal holiday each year
State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance
Retirement plan options, including employer contributions
Flexible Spending Accounts
Tuition waivers
Veterans’ Preference for eligible candidates
Reasonable accommodation support
Direct deposit
Emergency duty compensation/assignment provisions may apply