Distributed Computer Systems Analyst II

State of Florida

. Provide second- and third-level technical support for department employees and workstations .

Posted 10/13/2026full-timeTallahassee • Florida • United StatesSeniorLead💰 $47,668 - $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in diagnosing and troubleshooting technical issues across hardware and software, with a strong focus on mobile device management and compliance with cybersecurity best practices. Proven ability to communicate effectively with clients and manage IT projects under supervision.

Highest-signal resume keywords

Technical SupportMobile Device ManagementMicrosoft Windows AutopilotProblem-Solving TechniquesCybersecurity Best Practices

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Computer Systems AnalysisTroubleshootingSoftware ManagementIT Equipment RepairsDesktop Software StandardsConfiguration ManagementDocumenting Service RequestsDistributed Computer ProcessingComputer ImagingData Protection Measures

Soft Skills

Effective CommunicationTime ManagementCollaborationOrganizational SkillsUser Needs Identification

Tools & Technologies

Ticketing SystemMobile Device Management PlatformMicrosoft IntuneDesktop HardwarePrinters

Certifications & Qualifications

Valid Class E Driver License

Industry Keywords

Information Resource Security ProgramOffice of Agriculture Technology ServicesDisaster RecoveryTechnical Needs AssessmentBackground Screening

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Provide second- and third-level technical support for department employees and workstations
Diagnose and troubleshoot software and hardware problems on-site and remotely
Support desktops, laptops, printers, and other peripherals
Perform IT equipment repairs, upgrades, and installations
Configure and maintain FDACS mobile devices through a Mobile Device Management platform
Lead and support planning, testing, and implementation of projects under management supervision
Design and implement software management through the department-owned MDM platform
Communicate with clients to understand technical needs and concerns
Explain technical issues and solutions to management and clients
Install new desktops and relocate existing desktops
Complete installation and relocation paperwork
Track licensed products and maintain desktop software standards
Ensure desktop hardware and software standards meet Office of Agriculture Technology Services standards
Document service requests, troubleshooting steps, and solutions in a ticketing system
Maintain accurate equipment inventory and configuration records
Follow the Department’s Information Resource Security Program policies and procedures
Allocate time for Disaster Recovery activities as requested
Perform related work as required

Requirements

What you’ll need

High school diploma or equivalent and seven (7) years of experience in computer systems analysis, computer programming, or planning/designing distributed computer systems; or qualifying alternative education and experience combinations
Bachelor's degree alternatives require three (3) years of relevant experience, or two (2) years with a computer science or management information systems major
Master's degree with a major in computer sciences or management information systems qualifies
Valid Class E driver license
Knowledge of distributed computer processing operations, procedures, and equipment
Knowledge of problem-solving techniques
Knowledge of computers, operating systems, and software
Knowledge of computer imaging via Microsoft Windows Autopilot and Microsoft Intune
Awareness of cybersecurity best practices and data protection measures
Ability to diagnose, troubleshoot, and resolve technical issues
Ability to manage time and prioritize tasks
Ability to document and share techniques or processes
Ability to resolve computer hardware, software, and application problems
Ability to identify and communicate user needs
Ability to collaborate and communicate effectively
Ability to plan, organize, and coordinate work assignments
Occasional travel required
Successful applicant must pass background screening, including fingerprinting
Education obtained outside the United States requires credential evaluation from an approved agency when used to meet minimum requirements

Benefits

Comp & perks

Annual and Sick Leave benefits
Nine paid holidays and one Personal holiday each year
State Group Insurance coverage options, including health, life, dental, vision and other supplemental insurance options
Retirement plan options, including employer contributions
Flexible Spending Accounts
Tuition waivers
Veterans’ Preference for eligible candidates
Reasonable accommodation support for candidates with disabilities