Distributed Computer Systems Specialist

State of Florida

. Provide tier 1 and limited tier 2 technical support to users across an 11-county consortium .

Posted 10/30/2026full-timeGainesville • Florida • United StatesMid-LevelSenior💰 $38,000 - $40,178 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing tier 1 and limited tier 2 technical support, including troubleshooting hardware and software issues, while ensuring adherence to security policies and effective communication with users. Capable of developing training programs and maintaining documentation for distributed processing operations.

Highest-signal resume keywords

Technical SupportDistributed Processing OperationsTroubleshooting TechniquesHelp Desk ApplicationCompTIA Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Hardware InstallationSoftware InstallationNetwork ConfigurationDiagnostic SoftwareHelp Ticket System ManagementLAN SupportWAN SupportProblem Solving TechniquesUser Training DevelopmentSystem Documentation

Soft Skills

Effective CommunicationOrganizational SkillsLogical Information ProcessingProblem-Solving AbilityCoordination Skills

Tools & Technologies

Help Desk ApplicationDiagnostic SoftwareDistributed Computer SystemsPeripheral Devices

Certifications & Qualifications

CompTIA CertificationMicrosoft CertificationCitr Certification

Industry Keywords

Security PoliciesData IntegrityConfidentialityEmergency DutyDrug ScreeningForm I-9E-Verify

Tech Stack

Tools & technologies

Distributed Systems

About the role

Key responsibilities & impact

Provide tier 1 and limited tier 2 technical support to users across an 11-county consortium
Travel to multiple consortium sites and provide frequent on-site support
Record support activity in the help ticket system and identify recurring problems
Recommend improvements based on recurring support issues
Install and implement distributed computer system hardware, software, and communications components, including enhancements and upgrades
Analyze and resolve hardware, software, and communications problems using diagnostic software and troubleshooting processes
Monitor hardware to ensure proper maintenance
Assist the System Administrator with LAN and WAN support at local and regional levels
Perform workstation setup and configuration, network settings, and peripheral device installation
Monitor software and hardware use throughout the consortium
Provide on-site, phone, and remote user support
Maintain a work plan and schedule for consortium support
Generate, track, and process help tickets through the Help Desk Application
Assist with preparing and delivering computer equipment training
Assist with system documentation and distribution
Secure designated information and protect confidentiality, data integrity, and appropriate access
Respond to suspected or confirmed viruses and quarantine infected devices
Develop, maintain, and ensure adherence to Department of Health and ACHD security policies, protocols, and procedures
Perform emergency duty before, during, and/or beyond normal work hours or days when required
Perform other duties as assigned

Requirements

What you’ll need

Valid Driver’s license
Experience and Knowledge of distributed processing operations
Knowledge of distributed processing operations, procedures, and equipment
Knowledge of problem solving techniques
Ability to process information logically and solve problems
Ability to develop training programs related to distributed processing
Ability to monitor and resolve problems with distributed systems components
Ability to identify and define user task needs
Ability to communicate effectively
Ability to plan, organize and coordinate work assignments
Ability to learn and communicate effectively, orally and in writing, in English
Industry Standard certifications preferred: CompTIA, Microsoft, Citr
Security background check and/or drug screening required
Successful completion of a drug test is a condition of employment for safety-sensitive positions
Form I-9 and E-Verify employment eligibility verification required
Male applicants born on or after October 1, 1962, must meet Selective Services registration or exemption requirements

Benefits

Comp & perks

Annual and Sick Leave benefits
Nine paid holidays and one Personal Holiday each year
State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
Retirement plan options, including employer contributions
Flexible Spending Accounts
Tuition waivers
Mileage compensated at the current state approved reimbursement rate when a personal vehicle is used for required travel
Veterans’ Preference in employment for eligible Career Service candidates
Potential waivers for postsecondary educational requirements for certain eligible service members