Distributed Computer Systems Specialist

State of Florida

. Receive telephone, email, customer portal, and in-person helpdesk requests .

Posted 10/13/2026full-timeMelbourne • Florida • United StatesJunior💰 $40,499 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting and resolving hardware and software issues, with a strong focus on customer service and support in an Active Directory environment. Proficient in managing user accounts and permissions while adhering to security policies and procedures.

Highest-signal resume keywords

Active Directory AdministrationMicrosoft Windows 10/11 SupportMicrosoft 365 Apps for Enterprise SupportCustomer Service PrinciplesHelpdesk Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingComputer HardwareSoftware InstallationNetwork MonitoringUser Access ManagementConfiguration ManagementRemote SupportTechnical DocumentationSystem UpgradesInventory Management

Soft Skills

Active ListeningCritical ThinkingComplex Problem-SolvingEffective CommunicationCustomer Service

Tools & Technologies

Remote Control ViewerMicrosoft Configuration Manager ConsoleActive Directory Remote Server Administration ToolsHMSFlorida SHOTSDentrix EnterpriseEProgress

Certifications & Qualifications

Valid Florida Driver’s License

Industry Keywords

Information TechnologyHelpdesk SupportCustomer ServiceDistributed Computer SystemsLeast-Privilege Principles

About the role

Key responsibilities & impact

Receive telephone, email, customer portal, and in-person helpdesk requests
Create tickets with information obtained from requesters
Troubleshoot and resolve incidents and complete requests, or escalate them to other support teams
Use Remote Control Viewer, Microsoft Configuration Manager Console, Active Directory Remote Server Administration Tools, and other network/monitoring tools for remote troubleshooting
Install and implement distributed computer systems hardware, software, communications components, enhancements, and upgrades
Monitor hardware to ensure proper maintenance
Configure operating systems, applications, services, and integrations with applications, computers, printers, and peripherals
Provide onsite support for issues that cannot be resolved remotely
Troubleshoot network and computer hardware and software onsite
Replace, re-image, and stage new computer systems, including driving to various DOH-Brevard sites
Process User Access Requests
Administer user accounts, security groups, and permissions across systems and applications, including Active Directory, HMS, Florida SHOTS, Dentrix Enterprise, and eProgress
Ensure access requests follow least-privilege principles and DOH policies and procedures
Maintain inventory of distributed processing hardware and software, including serial numbers, property numbers, and software levels
Perform emergency duty before, during, and/or beyond normal work hours or days when required

Requirements

What you’ll need

Six or more months of experience working with computers and electronics
One or more years of experience providing customer or personal services
Valid Florida Driver’s license; if out of state, Florida license required within 30 days of hire
Knowledge of circuit boards, processors, chips, electronic equipment, computer hardware and software, applications, and programming
Knowledge of Microsoft Windows 10/11 and Microsoft 365 Apps for Enterprise/Office
Knowledge of customer service principles and processes
Speaking, reading comprehension, active listening, writing, critical thinking, and complex problem-solving skills
Ability to type at least 35 adjusted words per minute
Ability to sit for up to 8 hours per day
Ability to operate keyboard, mouse, and other computer equipment repetitively for up to 8 hours per day
Ability to bend, stoop, reach, kneel, push, and pull occasionally
Ability to move items weighing up to 40 pounds
Ability to learn and communicate effectively, orally and in writing, in English
Security background check and/or drug screening required
Preferred: one or more years of Information Technology helpdesk experience
Preferred: one or more years supporting Windows 10/11 in an Active Directory environment
Preferred: one or more years supporting Microsoft 365 Apps for Enterprise/Office at a technical level
Preferred: two or more years providing customer or personal services
Preferred: Associate’s degree or higher in Information Technology or a related field

Benefits

Comp & perks

Annual and sick leave benefits
Nine paid holidays and one personal holiday each year
State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance
Retirement plan options, including employer contributions
Flexible Spending Accounts
Tuition waivers
Direct deposit
Veterans’ Preference for eligible candidates
Reasonable accommodation support
E-Verify employment eligibility verification
Drug-free workplace