Family Support Worker

State of Florida

. Provide basic mom-to-mom breastfeeding education, encouragement, and support to WIC pregnant, breastfeeding, and postpartum participants .

Posted 10/8/2026full-timeNaples • Florida • United StatesMid-LevelSenior💰 $34,760 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in breastfeeding education and support, with a strong ability to manage participant caseloads and maintain accurate documentation. Proficient in client-centered communication and culturally responsive practices while adhering to confidentiality and regulatory requirements.

Highest-signal resume keywords

Breastfeeding EducationClient-Centered CommunicationFL-WiSE, EARS, or HMS ProficiencyConfidentiality and Data SecurityCaseload Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Breastfeeding PracticesLactation KnowledgeReferral ProcessesRecord KeepingMicrosoft Office Applications

Soft Skills

Respectful SupportOrganizational SkillsClear CommunicationCultural FamiliarityIndependence

Tools & Technologies

FL-WiSEEARSHMSTelephone Systems

Certifications & Qualifications

Background CheckDrug ScreeningForm I-9 CompletionE-Verify Employment Eligibility

Industry Keywords

WICPeer CounselingBreastfeeding SupportCommunity ResourcesHealth Regulations

About the role

Key responsibilities & impact

Provide basic mom-to-mom breastfeeding education, encouragement, and support to WIC pregnant, breastfeeding, and postpartum participants
Manage an assigned peer counseling caseload and maintain routine participant contact
Counsel participants in clinics, by telephone, through approved virtual methods, and through assigned hospital or community visits
Complete initial and follow-up contacts according to local agency intervals, including approved availability outside normal clinic hours and on weekends
Provide client-centered breastfeeding information within the peer counselor scope of practice
Use approved educational materials and counseling techniques to support breastfeeding initiation, continuation, and individual feeding goals
Maintain confidentiality and culturally responsive support under Department of Health, WIC, HIPAA, and data-security requirements
Document contacts, follow-up plans, referrals, outcomes, time, and services in FL-WiSE, EARS, or HMS
Complete required reports, logs, forms, and paperwork within established timeframes
Facilitate or assist with breastfeeding classes, support groups, peer-led education, outreach events, and promotion projects
Distribute approved materials and connect eligible participants with peer counseling services and community resources
Recognize concerns requiring professional assessment and refer them to appropriate professionals
Communicate with the Breastfeeding Peer Counselor Coordinator regarding caseload needs and participant concerns
Attend orientation, breastfeeding training, in-services, staff meetings, workshops, competency reviews, and observation/documentation reviews
Monitor, issue, organize, restock, and inventory breastfeeding supplies and educational materials
Check participant messages, maintain forms and materials, and travel between approved clinic, hospital, community, or outreach locations
Travel to the Immokalee office when needed for program operations, staffing, meetings, training, outreach, or assigned duties
Perform related duties consistent with the classification, training, funding requirements, and peer counselor scope of practice

Requirements

What you’ll need

Must have breastfed at least one baby
Knowledge of basic breastfeeding practices, common breastfeeding concerns, normal lactation, and breastfeeding peer counselor role boundaries
Ability to provide respectful mom-to-mom support and client-centered communication
Ability to protect confidentiality and work with participants from varied backgrounds
Ability to recognize concerns outside the peer counselor scope and use referral and follow-back processes
Ability to learn and accurately use FL-WiSE, EARS or HMS, Microsoft Office applications, telephone systems, and other approved program technology
Ability to organize a caseload, prioritize follow-up, maintain accurate records, meet deadlines, travel between assigned locations, and work independently
Ability to communicate clearly in person, by telephone, and in writing
Language skills and cultural familiarity aligned with participants served by the local agency
May be required to work before, during, and/or beyond normal work hours or days during emergencies
Ability to learn and communicate effectively, orally and in writing, in English
Successful completion of required security background check and/or drug screening
Completion of Form I-9 and employment eligibility verification through E-Verify
Male applicants born on or after October 1, 1962, must meet Selective Services registration or exemption requirements
Valid Florida driver license is preferred when travel between Naples and Immokalee WIC sites or community locations is required

Benefits

Comp & perks

Annual and sick leave benefits
Nine paid holidays and one personal holiday each year
State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
Retirement plan options, including employer contributions
Flexible Spending Accounts
Tuition waivers
Veterans’ Preference for eligible candidates
Reasonable accommodation for applicants with disabilities