Info Tech Business Consultant Manager

State of Florida

. Support the Operations bureau chief on system-support issues .

Posted 10/23/2026full-timeTallahassee • Florida • United StatesMid-LevelSenior💰 $57,458 - $86,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing technical teams, overseeing asset management, and implementing web-based applications and virtual agent platforms. Proficient in strategic planning, performance measurement, and ensuring compliance with policies and procedures.

Highest-signal resume keywords

Technical Team ManagementWeb-Based Application ImplementationPerformance Measurement and ExpectationsStrategic Initiative PlanningUser Access Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

System AnalysisTechnical Report WritingProject ManagementQuality ControlTroubleshooting Technical IssuesRequirements GatheringLegislative PreparationAsset ManagementFact-Finding ResearchCompliance Knowledge

Soft Skills

Effective CommunicationRelationship BuildingProblem SolvingDecision MakingMentoring

Tools & Technologies

Ticketing SystemsVirtual Agent PlatformsWebsites ManagementEmail SystemsThird-Party Managed Systems

Industry Keywords

State Government AgencyHuman Resources EnvironmentPolicy ComplianceTraining and DevelopmentExecutive-Level Briefings

About the role

Key responsibilities & impact

Support the Operations bureau chief on system-support issues
Manage asset management, including annual property inventory, and coordinate with the department’s IT office
Oversee the Help Desk and teams responsible for division websites and voice/web virtual agents
Liaise with the Office of IT and MQA Application Development team
Keep initiatives on track and identify training and alignment needs
Support a major system transformation project and business-process transition across bureaus and teams
Assist with development and preparation of legislative and budget issues
Oversee technical and content management of websites, email, and an AI virtual agent
Mentor mid-level management
Support quality assurance and rapid process-improvement initiatives
Establish training and development plans and monitor technical-team work
Set performance measures and expectations; support recruitment and disciplinary processes
Plan strategic initiatives, anticipate future needs, and brief executives
Manage ticketing-system assignments, training, and work-product quality control
Manage user access, hardware, software, and third-party managed systems
Anticipate and communicate system changes; troubleshoot and resolve technical issues
Gather and analyze business and technical requirements and translate them into system solutions
Coordinate requirements gathering, testing, integration activities, and defect resolution
Interact with vendors and support implementation and adoption of vendor-managed systems
Ensure policy and procedure compliance and maintain desk guides and procedural documentation
Plan work activities and milestones using project management concepts through completion and closure

Requirements

What you’ll need

Three to five years’ experience managing technical teams considered a minimal level of experience
Experience establishing training and development plans and monitoring work for accuracy, timeliness, and quality
Experience setting performance measures and expectations in a state government agency or similarly regulated Human Resources environment
Experience with recruitment and disciplinary steps for full-time employees
Experience planning and executing strategic initiatives and providing executive-level briefings
Experience implementing technical solutions for web-based applications, websites, virtual agent platforms, or other public-facing technology
Experience managing ticketing-system work assignments, training, and quality control
Experience creating and uploading best-practice user access management; auditing system access preferred
Experience anticipating and communicating system changes and troubleshooting technical issues
Experience communicating with executive leadership and creating and conducting presentations
Experience managing hardware and software assets
Experience conducting fact-finding and writing technical reports and long-range planning studies
Knowledge of computer programming and system analysis and design principles and practices
Ability to communicate effectively verbally and in writing
Ability to establish and maintain effective working relationships
Ability to supervise and manage employees
Ability to conduct project planning studies and fact-finding research
Ability to write technical reports
Ability to understand and apply applicable rules, regulations, policies, and procedures
Ability to organize data for reports and written materials
Ability to solve problems, make decisions, and work independently
Must be willing to physically come into the office
Current authorization to work in the United States without employer sponsorship; sponsorship is unavailable
Must learn and communicate effectively in English, orally and in writing
Must complete a security background check and/or drug screening
Must complete Form I-9 and employment eligibility verification through E-Verify
Male applicants born on or after October 1, 1962, must satisfy Selective Services registration requirements

Benefits

Comp & perks

Annual and sick leave benefits
Nine paid holidays and one personal holiday each year
State Group Insurance coverage, including health, life, dental, vision, and supplemental insurance options
Retirement plan options with employer contributions
Flexible Spending Accounts
Tuition waivers
Direct deposit
Equal opportunity and affirmative action workplace
Reasonable accommodation under the Americans with Disabilities Act
Drug-free workplace
Veterans’ VALOR program, including expedited licensing and waived initial licensing/application fees for eligible military veterans