Intake Specialist

State of Florida

. Intake and enter complaints of misconduct involving Department employees and contractors into a case management system and create corresponding case files .

Posted 11/6/2026full-timeTallahassee • Florida • United StatesJunior💰 $48,000 - $53,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in investigative processes, data analysis, and effective communication through drafting reports and conducting interviews. Proficient in managing case files and utilizing office applications to support organizational needs.

Highest-signal resume keywords

Investigative Process ExperienceData AnalysisInterviewing SkillsReport WritingCase Management System Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisResearchReport WritingFact-FindingInformation EntryInterviewingDocument OrganizationCase ManagementMicrosoft Office SuiteAdobe

Soft Skills

Customer ServiceProfessional DemeanorOrganizational Skills

Certifications & Qualifications

National Level-2 Criminal Background Check

Industry Keywords

Department of Revenue StandardsEthics PoliciesInternal InvestigationsOIGPublic-Facing Communication

About the role

Key responsibilities & impact

Intake and enter complaints of misconduct involving Department employees and contractors into a case management system and create corresponding case files
Conduct initial intake reviews of complaints reported to the Office of Inspector General
Analyze complaint information, conduct interviews and additional research, and draft summary memorandums
Assist OIG investigators in researching, collecting, and organizing data and evidence
Provide investigators with detailed, organized, and accurate conclusions
Maintain the OIG’s public-facing email inbox
Maintain and update document templates used by the Internal Investigations Section
Serve as backup for answering the OIG main phone and greeting visitors
Make P-Card/MFMP purchases for office supplies, furniture, and computer equipment
Perform other duties and special projects as assigned
Follow Department of Revenue standards of conduct, ethics policies, mission, vision, and values
Provide excellent customer service and maintain a professional demeanor

Requirements

What you’ll need

One year of experience working in an investigative process or conducting fact-finding research
Post-secondary education from an accredited college or university may substitute for relevant work experience
Experience in data or information analysis, research, and organization
Experience interviewing individuals to obtain preliminary information
Experience writing correspondence, reports, and interview summaries
Experience reviewing and researching procedures, rules, or laws
Experience entering information received from complainants, consumers, customers or employees into a case management system or database
Experience working with computer-based office applications (Microsoft Office suite, Adobe, etc.)
Must undergo a National Level-2 criminal background check and provide fingerprints
Candidates requiring H-1B visa sponsorship will not be considered
STEM OPT candidates must possess a qualifying STEM degree directly related to the duties
Male candidates born on or after October 1, 1962, must be registered with the Selective Services System or have a Letter of Registration Exemption

Benefits

Comp & perks

Career training
Tuition waivers
Paid vacations
Health insurance
Life insurance
Paid sick and personal leave
Paid parental leave
10 paid holidays annually
Retirement savings
Vision and dental insurance
Employment opportunities for veterans and individuals who have a disability