Office Automation Analyst

State of Florida

. Support the Florida Department of Health in Monroe County’s public health mission .

Posted 10/22/2026full-timeKey West • Florida • United StatesMid-LevelSenior💰 $55,000 - $62,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in configuring, installing, and maintaining end-user workstations and wireless devices, along with proficiency in Active Directory management and SCCM imaging. Capable of delivering user training and providing dependable technical support while managing multiple tasks in compliance with agency standards.

Highest-signal resume keywords

Active Directory ManagementSCCM ImagingTechnical SupportUser TrainingInventory Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Computer Hardware KnowledgeSoftware InstallationImagingLifecycle ManagementTroubleshootingConfiguring WorkstationsSupporting Wireless DevicesMaintaining Inventory RecordsCoordinating Equipment RepairsPreparing Decommissioned Equipment

Soft Skills

Effective CommunicationCollaborationAdaptabilityIndependenceDependability

Tools & Technologies

Microsoft Endpoint Configuration ManagerHelp Desk Ticketing SystemInventory Management System

Certifications & Qualifications

Valid Florida Driver's License

Industry Keywords

Public HealthAsset TrackingSurplus ProceduresQuality ImprovementEmergency Duty

About the role

Key responsibilities & impact

Support the Florida Department of Health in Monroe County’s public health mission
Configure, install, maintain, and support end-user workstations, wireless devices, peripherals, hardware, and software
Replace outdated technology according to manufacturer End of Life agreements
Relocate equipment between facilities while minimizing operational disruption
Verify hardware and software functionality after installation or relocation
Prepare decommissioned computers for surplus
Coordinate warranty and non-warranty equipment repairs
Document equipment relocations and updates in the inventory management system
Create, manage, and maintain user and device objects in Active Directory
Develop and deploy system images using Microsoft Endpoint Configuration Manager (SCCM) or equivalent software
Troubleshoot issues remotely or in person and record resolutions in the help desk ticketing system
Consult with the Helpdesk Team Lead on complex or unfamiliar issues
Train end users on orientation, software usage, system navigation, troubleshooting, and digital best practices
Serve as a technical resource for agency staff
Complete EARS, timesheets, and People First entries within required timeframes
Collaborate with other agency units on health fairs, immunization outreach, and disaster support
Attend quality improvement activities and staff meetings
Travel routinely between clinics in Marathon and Tavernier and possibly other Monroe County clinical sites
Perform other duties as assigned

Requirements

What you’ll need

Must possess a valid, unrestricted Florida driver’s license throughout employment
Knowledge of computer hardware, software installation, imaging, and lifecycle management
Knowledge of Active Directory management, SCCM imaging, and help desk operations
Knowledge of inventory processes, asset tracking, and surplus procedures
Skill installing, configuring, and supporting workstations, wireless devices, and peripherals
Skill troubleshooting technical issues remotely and in person
Skill maintaining inventory records and coordinating equipment repairs
Skill delivering user training on software, system navigation, and digital best practices
Ability to travel between Monroe County DOH sites as needed
Ability to manage multiple technical tasks while complying with agency standards
Ability to prepare, relocate, and decommission equipment with minimal disruption
Ability to provide dependable user support and adapt to evolving technologies
Ability to work independently and collaborate across units
Must be able to learn and communicate effectively, orally and in writing, in English
Subject to security background check and/or drug screening
Must complete Form I-9 and employment eligibility verification through E-Verify
May be required to perform emergency duty before, during, and/or beyond normal work hours
May have access to records containing Social Security numbers and must maintain confidentiality

Benefits

Comp & perks

Annual and sick leave benefits
Nine paid holidays and one personal holiday each year
State Group Insurance coverage, including health, life, dental, vision, and supplemental insurance options
Retirement plan options, including employer contributions
Flexible Spending Accounts
Tuition waivers
Direct deposit
Veterans’ Preference for eligible candidates
Reasonable accommodation support
Drug-free workplace