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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in customer service delivery, including effective communication and coordination of resources for candidates. Skilled in utilizing Employ Florida Marketplace and providing career counseling and support services.
Highest-signal resume keywords
Customer Service SkillsEmploy Florida Marketplace ProficiencyOral And Written CommunicationTime ManagementBasic Sales Techniques
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryResume CreationCareer CounselingLabor Market InformationProblem SolvingPerformance MonitoringWork RegistrationInterviewing AssistanceEducation ReferralsService Orientations
Soft Skills
Interpersonal SkillsPublic RelationsWork OrganizationTelephone EtiquettePrioritization
Tools & Technologies
MS WordExcelOutlookEmploy FloridaKIOSK/VOS Greeter
Certifications & Qualifications
Tier One Certificate ExamLevel 2 Security Background Screening
Industry Keywords
CareerSource Citrus Levy MarionCommunity AgenciesWorkforce SkillsJob Search ResourcesVeteran Services
About the role
Key responsibilities & impact- Monitor and coordinate customer service delivery
- Inform candidates about available office services
- Assist candidates with required Career Success activities and Career Success Plans
- Exchange information so candidates understand and can access CareerSource Citrus Levy Marion reemployment services
- Review and critique candidate resumes
- Handle candidate and business customer service interactions by phone and email using professional business etiquette
- Schedule first appointments with Career Development Coaches and screen for and schedule first DVOP appointments when applicable
- Help candidates access LMI, copiers, fax machines, telephones, internet, job-search resources, and other tools
- Inform and refer candidates to workshops, computer lab services, Workforce Skills for the 21st Century, online learning, veteran services, and other resources
- Provide and document Wagner-Peyser candidate services in Employ Florida
- Support partner agencies' online applications for DCF, UC, and other assigned duties
- Support the Business Services Team and coordinate activities with other staff
- Attend team meetings
- Provide administrative support, special projects, and data-analysis projects
- Participate in job fairs, onsite recruitment, and business events on and off site
- Support Welcome Desk activities and track candidate traffic through the KIOSK/VOS Greeter
- Assist with work registration, virtual recruiters, resume creation, labor market information, email accounts, unemployment-claim applications, and claiming weeks
- Provide assessments, interviewing assistance, education referrals, service orientations, Employ Florida training and support, and career counseling
- Document referrals, services, and follow-up activities in Employ Florida according to local operating procedures
- Maintain compliance with personnel procedures and perform other assigned functions
Requirements
What you’ll need- Knowledge of the business community
- Interpersonal, public relations, computer data entry, oral and written communication, telephone, and customer service skills
- Ability to interpret and implement applicable CareerSource Citrus Levy Marion policies and procedures
- Ability to meet or exceed performance goals and monitoring standards
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to perform multiple tasks and prioritize workload
- Time management, oral and written communication, and work organization skills
- Proficiency in Employ Florida Marketplace, MS Word, Excel, Outlook, and other software
- Skill in basic sales techniques
- Familiarity with all business services
- Level 2 security background screening, including fingerprinting and law-enforcement-record checks, required before employment
- Must complete Tier One Training and pass the Tier One Certificate Exam within six months of hire
- Duties must be performed at the official worksite of the Department
- Travel may be required
- Familiarity with community agencies that provide services preferred
- Bilingual ability preferred but not required
- Associate's degree preferred
- Two years' experience in customer service, or an equivalent combination of education and work experience, preferred
Benefits
Comp & perks- State Group Insurance coverage options, including health, life, dental, vision, and other supplemental options
- Ongoing comprehensive training provided
- Career growth
- Highly skilled, professional environment
- Reasonable accommodation available for candidates with disabilities